USRN Process Trainer

Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.

DUTIES & RESPONSIBILITIES:
• Facilitate New hire training, Attrition training, and Ongoing training.
• Participate and get certified in the Train the Trainer program facilitated by Sagility and the client.
• Responsible for implementation of training courses including outlines and syllabus for the platform they are assigned to.
• Responsible for maintenance and inventory of all training material they are assigned to.
• Develops and implements report methodology to determine status and to verify their certification into the operation.
• Accountable for the quality of all agents brought to the floor sign off methodology.
• Adheres to schedule of training programs.
• Attends training meetings.
• Expands training knowledge through seminars and keeping abreast of current training issues.
• Works with Operations and Quality Assurance to understand the largest problem areas of the current agents, to institute into the training process.
• Works with operations to design and implement refresher training for current certified agents.
General Safety and Security
• Protects the organization’s assets by upholding the principles of the Quality Information Security Management System (QISMS)
• Ensures confidentiality, integrity, and availability of information critical to fulfilling the organization’s business functions
• Remain compliant with the relevant business, local and international regulatory and legislative requirements particularly the Health Insurance Portability and Accountability Act of 1996 (HIPAA), HITECH Act and URAC

Job title:

USRN Process Trainer

Job Description:

DUTIES & RESPONSIBILITIES:

•        Facilitate New hire training, Attrition training, and Ongoing training.

•    Participate and get certified in the Train the Trainer program facilitated by Sagility and the client.    

•    Responsible for implementation of training courses including outlines and syllabus for the platform they are assigned to.

•    Responsible for maintenance and inventory of all training material they are assigned to.    

•    Develops and implements report methodology to determine status and to verify their certification into the operation.

•    Accountable for the quality of all agents brought to the floor sign off methodology.

•    Adheres to schedule of training programs.

•    Attends training meetings. 

•    Expands training knowledge through seminars and keeping abreast of current training issues.    

•    Works with Operations and Quality Assurance to understand the largest problem areas of the current agents, to institute into the training process.

•    Works with operations to design and implement refresher training for current certified agents.

General Safety and Security
•    Protects the organization’s assets by upholding the principles of the Quality Information Security Management System (QISMS)
•    Ensures confidentiality, integrity, and availability of information critical to fulfilling the organization’s business functions
•    Remain compliant with the relevant business, local and international regulatory and legislative requirements particularly the Health Insurance Portability and Accountability Act of 1996 (HIPAA), HITECH Act and URAC

Location:

Quezon City, Bridgetowne ZetaPhilippines