Utility Billing Specialist

Bilingual Preferred

Job Summary:

The Utility Billing Specialist handles the activities involved in the daily operations of the water-billing department.  This position is not considered a safety-sensitive position.

 Specific Duties:

• Assists with preparing water, sewer, and garbage billings monthly
• Collects payments for water, sewer, and garbage bills
• Corrects customer's accounts when readings are determined to be inaccurate
• Prepares late notices
• Prepares disconnect list for non-payment of accounts
• Reviews invoices monthly from Frontier Waste to ensure accuracy of billing
• Serves as point of contact with Frontier Waste to resolve customer account problems
• Prepares regulatory reports for various regulatory agencies
• Prepares various monthly reports
• Performs other related duties as required

 Essential Functions:

• Ability to  effectively communicate in oral and written communications
• Ability to operate commercial telephones, and a two-way radio
• Ability to use office equipment including calculator, copier, fax machine, computer, printer, etc.
• Ability to remain seated for long periods of time
• May be required to carry, hold, lift, pull, or push items or supplies with a maximum weight of 35 pounds

 Required Education, Degrees, Certificates, and/or Licenses:

• High school diploma or GED
• Experience processing utility bills for a municipality or water district preferred but not required
• Basic computer knowledge using Word, Excel, and a utility billing/ accounts receivable software
• Experience dealing with the public and with cash handling
• Bilingual preferred but not required

Acceptable Experience and Training:

A combination of education and experience that indicates a level of skill and knowledge necessary to fulfill the duties of this position may be considered in lieu of the education and experience requirements listed above.

 Note:

This job description is intended to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this position.  Duties, responsibilities, and actions may change at any time without prior notice.