Validation Support Supervisor

Manage and coach the internal staff (8 agents).

Conduct risk and potential fraud assessments of new and existing players at different stages.

Ensure the accurate handling and verification of KYC (Know Your Customer) documents’ authenticity and customer’s registration. 

Evaluate and escalate cases to relevant departments as needed.

Participate in workflow and procedural improvements.

Build reports on key metrics and often perform samples of the team’s performance. 

Headcount planning and allocation.

Be open and fully willing to learn about financial impacts and running queries in our reports. 

Detect/suggest improvements in our tools in order to optimize the team’s performance and make their lives easier.

Partially or completed technical or university studies in related areas such as Business Administration, Communications, or similar fields.

2-3 years of experience in a leadership position.

High Sense of Urgency.

Preferably working with mobile, consumer electronics, or financial products.

Excel (Intermediate-Advanced).

Desirable SQL.

Data driven decision making.

Strong communication, analytical skills and critical thinking.

Proficient computer skills.

Microsoft Office knowledge (intermediate mandatory).

Strong people skills.

Outstanding organizational skills.

English fluency is a BIG plus.