Vice President of Fulfillment Operations

Turn your passion for collecting into a career at Collectors. We're the leader in third-party authentication and grading services for high-value collectibles including trading cards (Professional Sports Authenticator), coins (Professional Coin Grading Services), video games (Wata), event tickets, autographs, and memorabilia. We also have a virtual marketplace (aka "Goldin"), which is a hyper-growth start-up within Collectors; a luxury digital marketplace supporting hundreds of millions of dollars of transactions a year. If you’re a collectibles enthusiast, or if you want to help us in leading the global expansion of the collectibles market through our values of integrity, teamwork, and innovation, we’d love to hear from you.

We are looking for a VP of Fulfillment to lead our vault operations team in New Castle Delaware and the Goldin warehouse team in Runnemede New Jersey.  As a member of our leadership team, you will have multi-site responsibility for all fulfillment and warehouse operations including receiving, check-in, putaway, inventory control, and shipment of collectables at both locations. Every step of the logistics process will report into your org. 

Reporting to the COO of Collectors, our ideal candidate is a collaborative, results oriented, change management leader with the ability to drive teams towards achieving ambitious safety, accuracy, service, and execution of Key Performance Indicator (KPI) measurements through focus, prioritization and efficient use of resources.  You will partner with our product, engineering, customer support, auction services, and sales teams to make buying and selling frictionless for our customers. You will work to increase our throughput and efficiency, while keeping collectors top of mind. This role will include both the development of new processes  and continuous improvement of existing methods as we integrate new system capabilities and prepare to meet increasing volume. Through your leadership, you will have the opportunity to build and develop a world class team, creating an environment of accountability, service, operational excellence, enthusiasm, and pride in the workplace. 

This position will be required to work out of the Northeast with visits to both locations on a rotational basis.

What You'll Do

• Lead from the front, to establish an operational culture where all safety, quality, service, and execution objectives for the fulfillment/warehouse teams are met.  
• Scale our operation, from moving tens of thousands of unique SKUs/year to moving hundreds of thousands of unique SKUs/year by establishing systemic and process improvements to increase throughput
• Listen, decide, communicate: meet the team, learn their roles and our current process and make a strategic action plan on what needs to be changed or reinvented, setting us up for more scale while improving core metrics
• Build and convert current operational processes to successfully implement a warehouse management system in both the vault and Goldin warehouse.
• Align and enhance operational processes to support customer SLA’s including fast, accurate, and trackable shipment of collectables.
• Instill a sense of urgency, a pride of workplace and an ownership mindset within everything from how the warehouse looks to how it functions and performs.
• Develop effective scorecards and reporting that empowers the team through relevant, real time data that measures, reports, and connects activities to achieving objectives
• P&L responsibility for variable costs of operational activities

Who You Are

• Driven Operations executive with at least 15 years of experience including start-up and rebuilding SOP’s in warehouse and fulfillment center operations
• Energetic leader with the ability to motivate and drive team performance through clear communication of expectations, focus points, and objectives while both on or off site.
• A leader who fosters and builds a culture of safety, accountability, accuracy, standard, and execution by example
• Experience with start-ups and  change management, inheriting teams and bringing them along for the journey, moving with urgency and empowering those around you to do the same
• Able to  analyze, adjust, and achieve performance objectives by applying relevant, timely forecast and performance data
• Proven track record of increasing throughput through process improvement and systems integration
• You have strategic to tactical range and can switch your day between working with the executive team, planning our product UI and throughput analyses, to working with team members on the warehouse floor
• Collaborative problem-solver who is able to proactively adjust to shifting priorities, and values the chance to make an important impact by building strong teams

Reasons To Join Us

• Health Insurance: All full-time employees are eligible to enroll in Medical, Dental, and Vision
• 401(K) Matching Plan: We are proud to offer a competitive 401k matching plan to our employees to support their future financial goals
• Vacation: All full-time employees are eligible for paid vacation
• Holiday Pay: All regular, full-time employees are eligible for ten company paid holidays
• Employee Discounts: Employees receive discounts on select grading services for approved submissions
• Flexible Hours: Many of our teams offer flexible schedules with varying shifts and will work with you to accommodate your needs
• Fun Working Environment: Our team members are invited to participate in celebrations, holiday events, and team building activities

Roles advertised as remote eligible are not open to applicants in Colorado and may not be performed in Colorado.

Collectors may use e-verify to validate your ability to work legally in the United States.

For your knowledge, the states we will be using e-verify are the 6 states we operate in that require E-verify: Alabama, Arizona, Georgia, North Carolina, Tennessee, and Utah.

We are aware that there are instances where individuals are receiving job offers that fraudulently allege to be from Collectors or one of our business units. This type of fraud can be carried out through false websites, through fake e-mails claiming to be from the company or through social media. We never ask for personal information such as your bank account, Social Security numbers or National IDs, nor do we send or request payments for the purchase of business-related equipment. If you suspect fraud, please reach out to jobs@collectors.com.

About Collectors

Collectors is the leading provider of value-added services to the collectible’s markets. We authenticate and grade collectible coins, trading cards, video games, event tickets, autographs, and memorabilia through our subsidiaries, which include Professional Sports Authenticators (PSA), Professional Coin Grading Services (PCGS), Certified Coin Exchange (CCE), Wata, Card Ladder, Collectors Corner, Set Registry, Collectors.com, and the Long Beach Expo collectibles trade show. Since our founding in 1986, we have graded and authenticated more than 80 million items. We employ over 1,000 people across our Santa Ana, CA headquarters, New Jersey, Seattle, Hong Kong, Paris, Shanghai and Tokyo. For more information, visit http://www.collectors.com.

We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We believe that a team that represents a variety of backgrounds, perspectives, and skills will better service the diverse community of collectors we support.

If you require an accommodation to apply or interview with us due to a disability or special need, please email people@collectors.com. 

If you are based in California, you can read information for California residents linked here.