VN - Client Relation Executive

About Ninja Van

Ninja Van is on a mission to dominate e-commerce logistics in Southeast Asia. We are one of the fastest growing startups in the region - founded in mid-2014, we have already won over 6,000 merchants and deliver more than 2 million parcels a month across six countries. In Jan 2018, we raised one of the largest Series C rounds ever in Southeast Asia and are well-positioned for our next phase of rapid growth.

At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts. Driven by algorithm-based optimization, dynamic routing, end-to-end tracking and capacity balancing with partner fleets, we provide best-of-class delivery services that delight both the shippers and end customers. But we are just getting started! We have much room for improvement and many ideas that will further shape the industry.

As a "Client Relation Executive", we are looking for:

Role & Responsibilities

• Support for all the accounts of Ninja Van Vietnam. Be the main person in charge for Small and Medium Shippers.
• Meet and closely communicate with customers to identify issues that arise or resolve customer inquiries, such as pickup report - delivery rates, SLA, COD payment dates, system interactions between 2 sides.
• Collect information from customers and work with internal teams to improve service quality as well as contribute to the overall success of customer's important projects.
• Statistic control and analyze both customers and internal teams situation, provide solutions to improve the product and customer satisfaction.

Requirements

• Preferable 2 year of experience with e-commerce or logistics industry
• Have a clear mindset and career path for Account Management job
• Manage workload scientific and eyes for details
• Professional attitude and excellent communication skills
• Skillful and good at collecting information to convince internal teams and external customers
• Proficient in MS Office and able to analyze data
• Mastered in emotion control is a mandatory requirement
• Work 6 days/week

Working in Binh Tan Office 

Salary: 10.000.000 VND - 12.000.000 VND