Warehouse Operations Manager

As one of the fastest growing e-commerce companies in Singapore, RedMart.com offers an unparalleled startup experience. Our culture: entrepreneurial, fiercely intelligent, team-oriented, deeply creative and whatever you add to it! We’re fanatical about improving our customer experience and providing “wow” customer service.

Some things to know before you apply:

• We are growing tremendously fast!
• We have big plans to disrupt the traditional retail market.
• Everything we do is focused on empowering our customers.
• We work really hard.
• We have a lot of fun!

You are driven by making a difference and enabling performance, you lead by example, you are flexible in hours and schedules to meet an ever-changing environment, and you have a true entrepreneurial spirit, RedMart is the perfect company for you!

The Warehouse Operations Manager plays a critical role in ensuring an exceptional customer experience. In this role, you will manage a 100,000 feet warehouse and all operational aspects related to groceries and household essentials we offer daily to our customers. This will include but will not be limited to:

• Maintain a safe and secure warehouse environment for all entering and working in the warehouse.
• The efficient execution of all product service programs in compliance with RedMart and regulatory guidelines.
• Mentor and develop over 200 warehouse team members and ensure a productive and high-performance work environment.
• Establish and implement KPIs and supported with regular reviews ensure that these are met.
• Ensure security of inventory and minimize losses.
• Continuously refine our operation through efficiencies and process improvements to perform at peak capacity.
• Manage to operational goals and profitability.
• Be an ambassador for our company culture by creating a “WOW” experience for the team and customers.
• Working along with the Operations leadership team build a team and processes that allow agility within the business to grow in a seamless manner.

Requirements:

• Leadership experience in a fast-paced, grocery service/ e-commerce environment
• At least 8 years of related experience
• Exceptional customer service
• Strong at relationship building
• Effective communication with all levels of employees
• Ability to multi-task
• Diploma or Degree required (additional coursework, training, or certification will be required)
• Ability to learn and utilize the company applications