Warehouse Shift Manager

As one of the fastest growing e-commerce companies in Singapore, RedMart.com offers an unparalleled startup experience. Our culture: entrepreneurial, fiercely intelligent, team oriented, deeply creative and whatever you add to it!  We’re fanatic about improving our customer experience and providing “wow” customer service.

Some things to know before you apply:

• We are growing tremendously fast!
• We have big plans to disrupt the traditional retail market.
• Everything we do is focused on empowering our customers.
• We work really hard
• We have a lot of fun!

FC Operations is at the heart of RedMart business. We are known for our speed, accuracy, and exceptional service. In this key role, you’ll come help us exceed productivity goals and deliver against our customer promises. Our scale is expansive and our presence is growing. Our goal is simple: to offer Singapore’s greatest selection of grocery products and services with the world’s best customer experience.

Position Summary:

RedMart Shift Managers are responsible for the day-to-day Fulfillment Center operations including people management, inbound, outbound operations whilst achieving the Quality of Service. They will actively engage with operations managers to implement new operational improvements and new services. We expect our shift managers to continually identify ways to improve our operations.

Key responsibilities :

• Safeguards FC operations and contents by abiding H&S and security procedures and protocols
• Be the backbone to the operations manager in monthly risk assessment and to mitigate to the lowest factor to ensure highest compliance level for H&S standards

• Oversee the fulfillment of RedMart perfect orders to customers with achieving the Quality of Service metrics (quality, on-time handover to transport, fill rate, inventory accuracy)
• Be well versed with the RedMart culture codes and as a shift manager should endorse and cultivate the same to his/her subordinates (warehouse staff, senior associates, supervisors)
• Accountable to the operations manager to build, optimize, and train the warehouse associate, senior warehouse associates and supervisors to understand the quality metrics and achieve the same on day-to-day basis
• Communicate with and respond to RedMart Customer Service team and Delivery call center team on delivery exceptions and requests
• Support FC operations manager in daily operations management of the perfect delivery orders, staff assignment, lead warehouse team meetings and communicate with their respective operations manager
• Fully accountable to the operations manager in maintaining the FC staff (associates, senior associates, supervisors) job results by coaching, counseling, and disciplining; planning, monitoring, appraising job results and attract and retain of talents
• Co-ordinate with the “Buddy” in managing new FC staff by recruiting, selecting, orienting and training employees and reporting it on a weekly basis to the operations manager
• Ensures Kaizen 5S methodology and warehouse standards are maintained to the highest levels for all shifts at all times
• Troubleshoot problems through to resolution, escalating as necessary to achieve the QoS (quality, on-time handover to transport, fill rate)
• Provide vacation coverage for other shift managers
• Review and update SOPs as required
• Accountable to the operations manager to participate in Operational Excellence initiatives; training the staff, to improvise quality and productivity
• Ensure compliance throughout the FC and aligning with the set security, safety and operational standards
• Accountable in providing the day-to-day operational updates on a hourly basis to the operations manager and daily EOD reports to the higher management without fail

Job Requirements:

• Possessing a flexible attitude to adapt to constant positive changes in the day-to-day operations to achieve the required QoS
• Ability to manage 10 supervisors and 150 warehouse staff (associates and senior associates)
• Must have a valid license to operate forklift, lift truck, motorized pallet jack
• Must be able to stand/walk for up to 10-12 hours
• Must be able to work in an environment where the noise level varies and can be loud
• Must be able to continuously climb and descend stairs safely (applies to sites with stairs)
• Must be able to work on a secure mezzanine at a height of up to 15-20 feet (applies to warehouse structures with mezzanine)