Warranty Specialist
TLDR
Manage and process warranty claims end-to-end, researching and resolving inquiries, and communicating with customers using NetSuite and Zendesk to ensure timely resolutions.
About Ubiquiti
At Ubiquiti Inc., we create technology platforms for Businesses, Smart Homes, and Internet Service Providers, driven by our goal to connect everyone, everywhere. To date, Ubiquiti has shipped over 100 million devices worldwide, from ISP networking products to next generation of IT solutions. Our growth is made possible by the dedicated team of hundreds behind the scenes. From software developers and product managers to designers and strategists, Team UI is driven to achieve our common goal: Rethinking IT. At Ubiquiti, you’ll heighten your potential and broaden your horizons - all while shaping the future of connectivity.
The Role
A Warranty Specialist will manage and facilitate the entire warranty claims procedure. They will need to answer customer questions in a professional and efficient manner. The warranty specialist will process and submit claims through NetSuite and Zendesk.
What You’ll Do
- Manage and process warranty claims and inquiries through the collection of data, research of claims, and investigation.
- Respond to customer inquiries or questions professionally and effectively.
- Determine the best method to resolve problems to ensure customer satisfaction and company adherence to policies. Provide effective and timely communication to all internal and external contacts.
- Possess knowledge of the product lines to be able to demonstrate and discuss with customers.
- Answering emails from customers, gathering needed data to process warranty claims, providing instructions on submitting warranty claims.
- Perform additional duties to support ongoing business needs.
What We’re Looking For
- High school diploma or GED.
- Fluent in speaking and writing of the English language.
- Basic computer literacy.
- Previous experience using NetSuite and Zendesk (preferred).
Benefits
- Work with top-notch technologies
- Medical, dental, and vision insurance
- 401k contribution from the company
- Opportunity to directly influence products used by millions worldwide
- Flexible work environment
- On – the – job training will be provided.
Wage: $18 / hour
Benefits
Equity Compensation
401k contribution from the company
Flexible Work Hours
Flexible work environment
Health Insurance
Medical, dental, and vision insurance
Learning Budget
On – the – job training will be provided.
Ubiquiti builds technology platforms for businesses, smart homes, and internet service providers with the mission to connect everyone, everywhere. With over 100 million devices shipped, our products range from ISP networking solutions to next-generation IT technologies, aimed at rethinking how connectivity is approached in today's world.