Bilingual French and English Customer Support Representative

Your potential has a place here with TTEC’s award-winning employment experience. As a Bilingual French and English Sales Representative working On-site in Cairo, Egypt, you’ll be a part of bringing humanity to business. #experienceTTEC

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in Egypt says it all!

What You’ll be Doing

Do you have a passion for helping others? Whether it’s getting answers for customers quickly, consulting on products with compassion or finding resolutions for their issues, you’ll be the difference between their customer experience being just average or an exceptional one.

During a Typical Day, You’ll

• Be part of an exciting global project, supporting landlord and tenant queries.
• Conduct research to provide answers for customers to resolve their issues.

What You Bring to the Role

• 1+ year or more of customer service experience, ideally supporting both internal and external clients.
• Ability to demonstrate maturity, empathy and professionalism in all customer interactions.
• Proven ability to manage high interaction volumes across multiple channels (phone, email and chat).
• Strong command of omnichannel communication tools and CRM platforms.
• Excellent communication skills in French (both verbal and written), paired with fluency in English. 
• Strong analytical, organizational, and problem-solving abilities with attention to detail.
• Capable of working independently while fostering collaboration within a cross-functional, service-driven team.

What You Can Expect

• Supportive of your career and professional development.
• An inclusive culture and community minded organization where giving back is encouraged.
• A global team of curious lifelong learners guided by our company values.
• A healthy benefits package based on your position that could include tuition reimbursement, health and wellness incentives. 

Visit https://mybenefits.ttec.com for more information.

A Bit More About Your Role

We’re committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into thousands of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family.
You'll report to a Team Lead. You'll contribute to the success of the customer experience and the overall success of the team.

About TTEC

Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.