Binance Accelerator Program - UX Researcher (Non-technical)

Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by 300+ million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world. About Binance Accelerator Program    Binance Accelerator Program is a concise 3-6 months program designed to have an immersive experience in the rapidly expanding Web3 space. You will be given the opportunity to experience life at Binance and understand what goes on behind the scenes of the worlds’ leading blockchain ecosystem. Alongside your job, there will also be a focus on networking and development, which will expand your professional network and build transferable skills to propel you forward in your career. You will be hired under a junior fixed term contract.   Who may apply   Currently a Bachelors students who can work 5 days per week for a period of 6 months.   Team Introduction   The Central Product Team at Binance is where innovation meets user experience. We're shaping the core platforms and services that support Binance’s global ecosystem, optimizing user interactions, and enhancing operational efficiency. If you're passionate about building scalable, secure solutions that drive crypto adoption, join us and be part of a team that's redefining the digital asset experience. Responsibilities

Responsible for the experience of product functionality and processes

Provide experience reports from the user's perspective to help the product team improve the user experience

Assist new users in resolving issues during the onboarding process

Requirements

Advanced proficiency in Microsoft Office applications including Excel, Project, and Visio

Strong work ethic, attention to detail, excellent writing skills, as well as the ability to communicate 

Able to collaborate effectively across multiple business units

Good customer service awareness

Bilingual English/Mandarin is required to be able to coordinate with overseas partners and stakeholders