Cermati.com
Business Development Support Officer - Collateral Loan
TLDR
Coordinate lead distribution, manage the partner database, and support incentive calculations to enhance business development efforts.
- Lead Distribution: Sort and assign daily incoming leads from digital channels (WhatsApp, Social Media, Website) to the appropriate BD Associates for immediate follow-up.
- Partner Database Maintenance: Keep an organized and up-to-date registry of all active agents (Ajen), ensuring their contact information and bank details for commission payments are accurate
- Incentive Calculation Support: Prepare the monthly activity data required to calculate commissions and bonuses for agents, ensuring all "booked" deals are accounted for.
- Meeting & Event Coordination: Handle the logistics for agent gathering events, dealer training sessions, or "micro-marketing" booths in traditional markets or malls.
- Pipeline Progress Reporting: Compile daily "funnel reports" that track the volume of applications at each stage (e.g., survey, committee, disbursement) to keep the team updated.
- Digital Inquiry Handling: Manage initial front-line customer interactions via the company's official WhatsApp Business or social media accounts to answer basic product FAQs.
- Competitor Pricing Monitoring: Conduct weekly "mystery shopping" or desktop research to gather current interest rates and promo info from other multifinance competitors.
- Bachelor Degree from Business related major preferably.
- Proficient in Microsoft Office
- Experienced in handling administrative tasks.
Cermati.com is a financial technology startup that operates as a comprehensive online marketplace, making it easy for Indonesians to find and apply for a wide range of financial products. By streamlining access to loans, credit, and other financial services, Cermati.com is committed to promoting financial inclusion and simplifying the financial decision-making process in Indonesia.
Business Development