Cluster Head ( Security & Investigation)

Develop and Lead the Cluster Security and Investigations Charter for a Region comprising
multiple states.
● Coordinate with stakeholders from Operations and Central Control tower, Legal, Trust & Safety
and other relevant teams to design short and long-term security, loss and fraud identification
and prevention strategies.
● Partner with Cluster and Area operations teams to mitigate risk of theft, fraud and other high
impact incidents.
● Performing risk assessment of site & operation model and frame mitigation measures.
● Regularly do security analysis, and work with Central teams for setting the right SOPs across
nodes.
● Conduct regular security and process audits on the ground based on central data inputs
● Close the audit exercise by ensuring corrective measures and action on the identified
stakeholders (employees/delivery personnel/sellers/ops vendors).
● Create Org and liaisoning muscle to intervene in case of ops disruptions and untoward incidents
happening in different parts of the region.

8-12 years of work experience with substantial experience in managing a geographically
dispersed security, investigations and loss prevention team, with KRs around detection and
prevention of security and loss incidents.
● Experience in Physical security operations and Investigations, preferably in E-commerce,
Fulfillment, 3P Logistics, Supply chain, Operations, or relevant security experience in similar high
growth tech startups.
● Outstanding organizational skills.
● Superior problem-solving and incident and case management skills.
● Experience in team building, managing, and coaching will be a plus.
● Knowledge & experience of laws applying to police & legal action and the judicial process.
● Ability to travel, sometimes at a short notice