Customer Onboarding Specialist
TLDR
Guide skilled nursing facilities from contract to go-live, coordinating technical readiness and clean handoffs across Sales and Customer Success.
About Circadia Health
Circadia Health is a growth-stage healthcare AI company on a mission to prevent avoidable hospitalizations and transform senior-care operations. Our Circadia Intelligence Platform combines:
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Contactless sensing that monitors respiration and motion with medical-grade accuracy
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Native predictive models that detect 85% of preventable adverse events several days in advance
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Enterprise integrations that operationalize predictions directly inside EHR, care-coordination, billing, and compliance workflows
Today, our technology touches 40,000+ post-acute patients daily across skilled-nursing, home-health, and home-care networks. We are backed by leading healthcare and AI investors and headquartered in El Segundo, CA.
About the role
As Circadia's Customer Onboarding Specialist, you'll be part of the GTM team, supporting customer onboarding and helping guide new skilled nursing facilities and care organizations from contract signature to go-live on our contactless remote monitoring platform. You'll work closely with internal teams, including Sales and Customer Success, and with external stakeholders such as facility leadership and IT contacts to prepare for each customer's activation and go-live. This role manages multiple implementations at once and helps refine our onboarding workflows as the business scales. While the role currently focuses on onboarding, responsibilities may shift to support other areas of the business as needs evolve.
This is a full-time, in-office role at our El Segundo, CA headquarters.
What You'll Do
How Success is Measured
Must-have Qualifications
Nice-to-haves
Circadia Health is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, or any other status protected by law.
Benefits
Health Insurance
100% company-paid medical, dental, and vision coverage
company culture and social events
Culture: hard-working, mission-driven, and collaborative — with weekly and monthly social events like yoga, beach bonfires, and Wednesday/Friday team lunches.
Paid Time Off
Competitive time off with pay policies including vacation, sick days, and company holidays
Stock Options
Meaningful employee stock options
Circadia Health is a healthcare AI company dedicated to preventing avoidable hospitalizations and streamlining senior care operations. Our Circadia Intelligence Platform leverages contactless sensing and predictive analytics to provide actionable insights for healthcare providers, impacting over 40,000 post-acute patients daily. We're transforming patient monitoring with technology that integrates seamlessly into existing healthcare systems.
- Founded
- Founded 2016
- Employees
- 51-200 employees
- Industry
- medical devices
- Funding stage
- Series A
- Total raised
- $410K raised