Customer Onboarding Specialist (Expert Tier)

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Disclaimer: This is a generic job description for the position stated below. Actual tasks and tools will be discussed further when you reach the final interview stage. Please ensure you apply for the right job based on your location and experience. We prioritize people who can do this successfully!

Customer Onboarding Specialist (Expert Tier)

Wing is on the exciting mission of redefining the future of work for companies worldwide! We are looking to be the one-stop shop for companies that are looking to build world-class teams & place their operations on autopilot.

And we’re looking for a Customer Onboarding Specialist (Expert Tier) to start immediately

Schedule

Full-Time: Monday to Friday

Hours: 9:00 AM – 5:00 PM EST

Key Responsibilities

Handle new customer onboarding by following established SOPs

Provide GoHighLevel technical support, including:

Integrating Zoom accounts

Assisting with phone verification issues

Support Facebook Ads–related inquiries, including:

Setting up Facebook Business Manager

Creating and managing ad accounts

Answering basic ad system questions

Communicate with clients and internal teams via Discord

Tools & Platforms

GoHighLevel

Meta (Facebook) Ads

Discord

Required Skills & Experience

Expert-level experience with GoHighLevel

Strong working knowledge of Meta Ads, Facebook Business Manager, and ad accounts

Previous experience in customer onboarding or customer support

Excellent spoken and written English (very good accent required)

Detail-oriented, reliable, and professional

Comfortable working with offshore teams

Technical Requirements:

• USB Headset with Noise Cancellation feature

• Working Webcam

• Computer with at least 1.8 GHz processor and at least 4GB RAM

• Main Internet Service Speed: at least 25 Mbps cable connection

• Backup Internet Service Speed: at least 10 Mbps

Benefits:

• Health Insurance (HMO)

• Performance Incentives

• Job Security and Stability

• Paid Training

• Inclusive Culture

• Upskilling Opportunities

• 100% Work-From-Home

• Exceptionally Supportive Team

• Opportunities for Career Growth

• Fun Work Environment

• Holiday & Overtime Pay

PAY: PHP76,000.00