Customer Service Representative

The Playaway Products Team is hiring two Customer Service Representatives to help support our growing business! 

• One Full-Time Customer Service Representative

Primary responsibilities:

• Be the voice of the company as the first line of inbound customer service support through various communication channels including answering phones, managing e-mail responses and monitoring web chat tool.  
• Manage business order needs including order entry, changes, approvals, and tracking. 
• Coordinate Playaway sampling initiatives. 
• Facilitate customer data updates within the system and other business critical information. 
• Support e-commerce website with customer troubleshooting and internal testing needs.  
• Learn and function within our internal NetSuite business system. 
• Direct customer outreach for past due invoice followup and documentation.  

• Critical thinking and problem solving skills for customer and data troubleshooting that arises. 
• Efficiency in computers and technology for internal operating system and website support. 
• Proficient in Microsoft Office applications including Word, PowerPoint, Excel and Outlook.  
• Ability to learn a new operational system and follow guided instructions. 
• Friendly and professional team player with excellent written and verbal communication skills for communicating directly with customers. 
• Strong organizational skills with the ability to shift focus in our fast paced environment. 
• Comfortable with a bit of self training paired with the ability to quickly reference necessary notes/training info.
• Ability to manage high volume of workloads and to work within an environment with changing priorities.  
• Bachelors degree required. 

All your information will be kept confidential according to EEO guidelines.