Customer Service Representative
TLDR
Provide empathetic customer service for a red-light therapy brand, using Gorgias/Shopify to support health-conscious customers.
About the job
Do you love red light therapy and want to join the fastest growing red light therapy company in the world?
About Rouge Care
At Rouge, we’re on a mission to provide the best red light therapy in the market and empower our customers on their health and wellness journeys. We believe that with innovation, education, and genuine support, people can take control of their health and live more vibrant lives. Our customers know us for our warm, supportive, and knowledgeable service, and we plan to keep it that way. If you’re an empathetic problem-solver who can handle an educated, health-conscious customer base, we’d love to talk to you.
The Role
We’re looking for an English speaking Customer Service Representative to uphold our high standards and stellar reputation. This is a full-time remote role. You’ll be the friendly, informed voice of Rouge, helping customers feel confident, rejuvenated, and revitalized.
What You’ll Do
- Provide exceptional, empathetic customer service via email, chat, and phone
- Manage inquiries, troubleshoot issues, and ensure customers feel heard and valued
- Use CRM tools like Gorgias and Shopify to process orders and track interactions
- Take on additional projects during slower periods between tickets and calls
What You Bring
- Fluent in English (written & spoken) — excellent grammar and tone
- 2+ years in customer service (experience in eCommerce or health & wellness is a plus)
- Tech-savvy with CRM/eCommerce platforms (Gorgias, Shopify a bonus)
- Ability to adapt to a highly informed and health-conscious demographic
- Self-motivated, organized, and a great fit for a small, collaborative team
- Knowledge of red-light therapy, biohacking, or healthcare products is a big asset
Benefits
Remote-Friendly
Fully remote role
Rouge Care specializes in premium red light therapy products, focusing on clinically inspired wellness devices and innovative health technology. Our target market spans health-conscious consumers in Canada, the US, Australia, and the UK, all seeking effective solutions for their wellness journeys. What sets us apart is our dedication to exceptional customer experience, reinforced by a knowledgeable support team committed to empowering our clients.