Binance

Customer Service Representative (Spanish/English)

Turkey

Full-Time

Remote

TLDR

Support cryptocurrency exchange users through tickets and live chat in Spanish and English, handling complaints and identification approval processes.

Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by 300+ million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world.

Customer Support is extremely important for us and we hope to create a platform where our users are well supported with excellent quality, fast response time, and accurate information.

Support is via ticketing system and a live chat and will include but not limited to customer queries, complaints, and identification approval processes for our world-class cryptocurrency exchange platform.

Support will be in Spanish & English, applicants need to speak both languages.

Responsibilities:

Handle back office tickets, and provide 7*24h online enquiry and email reply services to customers.

Handle customer enquiries, advice and suggestions via email or online tools.

Support other business units with customer liaison, accurately document customer requests and advice, and provide feedback in the form of documentation.

Handle customer complaints, special cases or ad hoc tasks.

Requirements:

Customer Service experience is not required, however can be beneficial if candidate has previous financial industry experience

College degree or above

Trilingual speaker with native Spanish, advanced English and one more language will be preferred

High level of honesty and integrity; Proactive and meticulous; A sense of responsibility and team work spirit

Ability to work under pressure, strong communication skills and exceed beyond expectation

Passionate for customer service industry and can accept to work under different work shifts

Passionate about the crypto industry

Why Binance

• Shape the future with the world’s leading blockchain ecosystem

• Collaborate with world-class talent in a user-centric global organization with a flat structure

• Tackle unique, fast-paced projects with autonomy in an innovative environment

• Thrive in a results-driven workplace with opportunities for career growth and continuous learning

• Competitive salary and company benefits

• Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)

Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.

By submitting a job application, you confirm that you have read and agree to our Candidate Privacy Notice.

Benefits

Education Stipend

opportunities for career growth

Learning Budget

continuous learning

Company benefits

Remote-Friendly

Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)

Binance

Binance builds a comprehensive blockchain ecosystem centered around the largest cryptocurrency exchange globally, serving over 300 million users across more than 100 countries. We deliver a diverse range of financial services that encompass trading, payments, and institutional offerings, all backed by robust security and transparency. Our mission is to leverage the power of digital assets to enhance financial access and promote the freedom of money worldwide.

Founded: Founded 2017
Employees: 11-50 employees
Industry: Internet Software & Services
Total raised: $10M raised

View company profile

Customer Service Representative