Customer Service Specialist
TLDR
Drive multi-channel customer experience and long-term relationships in a fast-growing online retail firm, handling payments and policy inquiries with a focus on CSAT.
Job Information
Division: Online
Age Bracket: 25-35 years
Position Available: 3
Shift Schedule: Mon-Sat 10:00 AM-7:00 PM
Area: Block 4, Clifton
Tejar is an unrivalled company running an online retail store to offer sustainable and everlasting consumer goods to those who want a massive improvement in their lifestyle. The store exudes a wide variety of products, with its baseline in electronics and touching the niche of beauty and fashion. Back-to-back product acquisitions from across the globe and huge model range of multitude products within an individual niche are some of the prominent reason why we have a reliable customer base. With innovation and customer experience as our paradigm of operations and services, we are a rapidly-growing entity looking to expand our optimal team of doers.
Role Overview
Tejar is looking for a customer success specialist who is passionate about customer experience and nurturing long-term customer relations. The individual must be able to manage large amounts of incoming calls to take payment information and other pertinent data such as addresses and phone numbers. He/She will be responsible for catering to the customers’ queries about products and the company’s policies regulating around the products. He/She must be competent and active enough to communicate with customers through various channels.
Disclaimer: This is not a sales target based job.
Job Responsibilities
- Cater to customers via chat support, emails, social media platform and calls with enthusiasm and active listening
- Meet customer success KPIs of response time, average handling time, and Customer Satisfaction (CSAT)
- Identify issues with customers, investigate queries, and report issues and/or suggest potential ideas to improve the customer lifecycle
- Work with team members to test and improve performance using the Customer Relationship Management software
Job Requirements
- Bachelor’s degree (any)
- Minimum of 3+ years of experience in customer support/service
- Proficiency in English and Urdu Languages
- Outstanding verbal and written communication skills
- Sound digital literacy and knowledge of CRMs, and MS Office
- Flexibility and adaptability to cater to multicultural customers
- Resilient to learn and adapt new approaches to improve customer experience
- Background in the e-commerce industry is preferable
Facebook | X | Instagram | Pinterest | YouTube | LinkedIn | Snapchat | TikTok | Google Business
Chapal provides a dependable platform for deploying cloud infrastructure through advanced, purpose-built data centers. Catering to startups and enterprises, it delivers scalable and high-availability solutions, establishing itself as a notable cloud service provider in the industry.