Director, Sales Engineering

About Us

Observe.AI enables enterprises to transform how they connect with customers - through AI agents and copilots that engage, assist, and act across every channel. From automating conversations to guiding human agents in real time to uncovering insights that shape strategy, Observe.AI turns every interaction into a driver of loyalty and growth. Trusted by global leaders, we’re creating a future where every customer experience is smarter, faster, and more impactful.

Why Join Us

As Director of Sales Engineering, you will lead, scale, and inspire a high-performing team of Sales Engineers to support our GTM organization across pre-sales and expansion efforts. You’ll act as a strategic partner to sales leadership, aligning technical strategy with revenue goals and ensuring our solutions are clearly articulated, differentiated, and positioned to win. This role blends technical depth, operational leadership, and customer-centric thinking to influence complex sales cycles and accelerate business growth. This role will be reporting directly to the VP of Sales Engineering.

What you’ll be doing

1. Leadership and Management:
• Lead, mentor, and develop a team of sales engineers, providing guidance on technical presentations, demonstrations, and customer engagements.
• Set clear goals and objectives for the sales engineering team, ensuring alignment with the overall sales strategy and business objectives.
• Foster a collaborative and innovative team culture that prioritizes continuous learning and professional development.
2. Sales Strategy and Execution:
• Collaborate with the VP and other sales leaders to develop and implement sales strategies that leverage technical resources effectively.
• Partner with the sales team to identify and prioritize high-impact opportunities, providing technical insights and strategic guidance.
3. Customer Engagement:
• Serve as a senior technical advisor to key customers and prospects, participating in high-level meetings and negotiations as needed.
• Understand customer needs and challenges, and tailor technical solutions to address these effectively.
• Manage the technical aspects of complex sales cycles, including RFP responses, solution design, and technical presentations.
4. Product and Technology Advocacy:
• Act as a bridge between the sales team and product management, providing feedback on customer requirements and competitive trends.
• Stay current on industry trends, competitive landscape, and emerging technologies to position the company effectively in the market.
• Advocate for product enhancements and innovations based on customer feedback and market demands.
5. Process and Performance Optimization:
• Develop and implement best practices for the sales engineering team, including processes for technical discovery, solution design, and competitive positioning.
• Monitor and analyze team performance, implementing metrics and KPIs to drive continuous improvement.
• Optimize resource allocation and ensure that the team is effectively supporting the sales organization in achieving its goals.
6. Cross-Functional Collaboration:
• Collaborate with product management, marketing, and customer success teams to ensure alignment on product messaging, go-to-market strategies, and customer satisfaction.
• Participate in strategic planning and provide input on company direction based on customer feedback and market insights.

 

What'll you bring to the role

• Bachelor’s degree in Engineering, Computer Science, Business, or a related field; advanced degree (MBA, Master’s in Engineering) is preferred.
• 7+ years of experience in sales engineering or technical sales roles, with at least 3 years in a leadership position. 
• Proven track record of successfully leading and scaling a sales engineering team in a high-growth B2B SaaS environment.
• Telephony stack, Intermediate understanding of Gen AI, and experience with AWS
• Strong leadership and team management skills, with the ability to inspire and develop technical talent.
• Exceptional communication and executive presence; capable of translating complex solutions into clear business value
• Ability to navigate complex sales processes and influence decision-making at all levels.
• Experience in Contact Center or CX

Perks and Benefits

• Competitive compensation including equity
• Excellent medical, dental, and vision insurance options
• Flexible time off 
• 10 Company holidays + Winter Break and up to 16-weeks of parental leave
• 401K plan
• Quarterly Lifestyle Spend
• Monthly Mobile + Internet Stipend
• Pre-tax Commuter Benefits

Salary Range