Enterprise Account Manager
TLDR
Drive strategic enterprise relationships across global accounts, identify upsell opportunities, and coordinate cross-functional solutions to maximize client value.
Kody, a fast-growing Fintech specialising in bringing online payments and better financial services to brick-and-mortar businesses, is seeking a highly motivated Account Manager to join the team.
We are seeking a results-oriented, strategic, and experienced Account Manager. This role combines client-facing responsibilities with delivering exceptional service and foster strong, lasting relationships with our clients.
Responsibilities:
- Relationship Management: Build deep trusting relationships with decision makers and executives on our strategic accounts. Establish a global network within Kody and work collaboratively across cultures and time zones.
- Consultation: Act as the escalation point for complex client issues, collaborating with internal teams to deliver timely and effective solutions.
- Business development: Build and nurture client relationships by understanding their needs, aligning Kody’s products and services with their goals, and identifying opportunities for upselling and cross-selling.
- Feedback: Gather and analyse client feedback, providing actionable insights to Product and Technology teams to enhance offerings and drive improvements.
- Analysis: Report on Account Management performance and client satisfaction metrics, using data to identify areas for continuous improvement.
- Supporting: Support client onboarding processes by addressing technical and operational challenges, conducting training sessions, and ensuring clients maximise the value of Kody’s products.
- Previous experience of engaging with retail, food and beverage or hospitality sectors is a bonus.
Requirements
- 8-10 years of experience managing enterprise level key accounts (B2B) in a complex environment.
- Professional experience in a fintech, SaaS, or payment services company.
- Strong interpersonal and communication skills, with the ability to build rapport with clients.
- Demonstrated problem-solving abilities, with a proactive and detail-oriented approach.
- Experience in a fast-paced environment, with the ability to manage multiple priorities.
- Proficiency in Google Workspace, Microsoft Office, and CRM software
- Flexible across time zones to support a global team.
- Fluent in English, Mandarin and Cantonese.
Benefits
- Lead a dynamic and innovative team in a rapidly growing company globally
- Competitive salary and benefits package.
- Opportunities for career growth in leadership and strategy.
- Collaborative, inclusive environment where your contributions are recognised and valued.
Kody is a fintech startup focused on modernizing payment solutions for brick-and-mortar businesses, particularly in the hospitality industry. Our innovative mobile point-of-sale platform and payments aggregator allow establishments to accept a variety of payment methods easily, enhancing their financial services and customer experience. As we grow, we’re not only expanding our reach across markets like the UK and APAC, but also continually refining our technology to meet the evolving needs of our customers.