Prepare for your Enterprise Account Manager interview. Understand the required skills and qualifications, anticipate the questions you may be asked, and study well-prepared answers using our sample responses.
This question can help the interviewer understand how you interact with others and whether you’re willing to collaborate. Your answer should show that you enjoy working as part of a team, but also that you have the ability to lead when necessary.
Answer Example: "Yes, I am comfortable working with a team of people to manage an enterprise client account. Throughout my career, I have had the opportunity to work with many different teams, both large and small. I understand the importance of collaboration and communication in order to successfully manage an account. I also believe that by working together, we can achieve more as a group than we could alone."
This question is your opportunity to show the interviewer that you have the skills and abilities needed for this role. You can answer this question by listing some of the most important qualities, such as communication skills, problem-solving ability and organizational skills.
Answer Example: "An enterprise account manager should be someone who is highly organized, has excellent communication skills and is able to work under pressure. They should also have strong problem-solving skills and be able to think creatively when faced with challenges. Finally, they should be willing to learn new things and be open to feedback in order to provide the best possible service to their clients."
This question can help the interviewer understand how you approach your work and determine what steps you take to achieve success. Your answer should include a step-by-step process for developing a strategy, including any tools or software you might use to help you complete the task.
Answer Example: "I would start by researching the client’s industry and competitors to get an idea of what they’re currently doing well and where there may be opportunities for improvement. Then, I would create a plan that highlights my company’s strengths and explains how we can help the client achieve their goals. I would also make sure to include details about our customer service offerings and support system so the client knows we’re committed to providing an excellent experience."
This question can help the interviewer understand your experience with creating and implementing plans that help you achieve your goals. Use examples from past experiences where you developed sales plans, implemented them successfully and met your targets.
Answer Example: "In my last role as an enterprise account manager, I was responsible for developing and implementing sales plans for large companies. My team and I would meet weekly to discuss our progress and any challenges we faced. We used these meetings to brainstorm new ideas for reaching our goals. In one instance, we realized that one of our clients wasn’t responding to our emails. After discussing this issue during our weekly meeting, we decided to call the client instead of emailing them. This change in strategy helped us improve communication with the client and increase our sales."
This question can help the interviewer gain insight into your problem-solving skills and ability to overcome obstacles. Use examples from previous roles that highlight your problem-solving skills, creativity and determination.
Answer Example: "In my last role as an Enterprise Account Manager, I had a goal to increase sales by 20% within the first quarter of the year. In order to achieve this goal, I needed to focus on building relationships with current clients and finding new opportunities to sell our products and services. During the first quarter, I worked hard to develop strong relationships with our current clients by providing exceptional customer service and offering innovative solutions to their needs. This helped me achieve my goal of increasing sales by 20% within the first quarter."
This question can help the interviewer understand how you handle conflict and challenge. Use examples from your past experience to show that you can solve problems, communicate effectively and work with others to find solutions.
Answer Example: "If a client was unhappy with our product or service, I would first try to understand what their concerns were and why they felt that way. I would then work with my team to find a solution that meets the client’s needs while also ensuring that our company continues to provide high-quality products and services. If necessary, I would also take steps to ensure that the issue does not happen again in the future."
This question can help the interviewer determine how you handle conflict and whether you have strategies for resolving it. Your answer should show that you are willing to speak up when necessary, but also that you know when to involve your manager or other leaders in the organization when there is an issue that requires their attention.
Answer Example: "If I were working on a project and one of my team members made a mistake that could potentially impact the client’s satisfaction, I would first try to address it with them in private. If they were unaware of their error, I would explain the situation in a calm and constructive manner so that they could understand the importance of avoiding similar mistakes in the future. If they were aware of their mistake but unwilling to take steps to correct it, I would take the appropriate measures to ensure the project’s success."
The interviewer may ask this question to assess your communication skills. They want to know how well you can speak in front of groups, write reports and emails and communicate with clients. Use your answer to highlight your ability to communicate clearly, concisely and professionally.
Answer Example: "I have excellent verbal communication skills and am well-known for my ability to convey complex ideas in simple terms. My clients consistently praise me for my clear and concise communication style, which allows them to easily understand the information I’m presenting. In addition to being a strong communicator, I am also a talented writer. My written work is always well-researched, well-structured, and grammatically correct."
Sales analytics tools are a common tool used by enterprise account managers. The interviewer may ask this question to see if you have experience using these tools and how you applied that experience to improve a company’s sales process. In your answer, explain what sales analytics tools are and how you used them in the past to improve a company’s sales process.
Answer Example: "Yes, I do have experience using sales analytics tools to identify areas for improvement. In my last role as an enterprise account manager, I used sales analytics to track our progress against goals, identify potential customers and develop strategies to reach them. This helped me create a plan for reaching our targets while also ensuring we were reaching the right people with our products."
This question can help the interviewer understand your communication style and how you interact with clients. Use examples from previous experiences where you had to reach out to a client or customer for help or information.
Answer Example: "I believe it’s always appropriate to reach out to a client when I need information or assistance. In my last role as an Enterprise Account Manager, I had a client who was having trouble with their website’s search engine optimization. I contacted them immediately to let them know about the issue and offered to help solve it. They were grateful for my quick response and we were able to fix the problem within 24 hours."
This question is a great way to show your knowledge of the company and its competitors. You can use this opportunity to show how you would use social media to promote the company’s products or services.
Answer Example: "I would recommend that your company focuses on two main social media platforms—Facebook and Twitter. These are the most popular social media sites and have the highest potential for reaching customers. I also think it’s important to have a presence on Instagram and LinkedIn because they’re great for reaching professionals in different industries."
Sales funnel analytics tools are a common tool used by enterprise account managers. The interviewer may ask this question to learn about your experience using these types of tools and how you apply them in your work. In your answer, describe a time when you used a sales funnel analytics tool in your previous role. Explain what the tool did and how it helped you achieve success in your job.
Answer Example: "In my last role as an Enterprise Account Manager, I used sales funnel analytics tools to track the progress of my clients’ sales funnel. This allowed me to see which parts of the sales funnel were working well and which parts needed improvement. For example, if I saw that a client was losing customers at the checkout page, I could use the tool to make adjustments to improve that part of the sales funnel."
This question is your opportunity to show the interviewer that you are qualified for this role. You can answer this question by highlighting your relevant experience, skills and abilities.
Answer Example: "I am an ideal candidate for this position because I have extensive experience working with enterprise clients. In my previous role as an enterprise account manager, I managed a team of salespeople who were responsible for generating leads and closing deals with businesses across the country. We worked together to create strategies that would help us reach our goals each month. My team and I were able to increase our revenue by 20% within six months of working together."
This question can help the interviewer determine your experience level with various enterprise software platforms. Use this opportunity to highlight any specific skills or knowledge you have in this area, such as:
Answer Example: "I am most familiar with Microsoft Office 365, Salesforce and SAP. I have worked with these platforms for several years and am confident in my ability to manage customer accounts on these systems. In addition, I have some experience working with Google G-Suite and Amazon Web Services."
This question can help the interviewer understand your interpersonal skills and how you interact with clients. Use examples from previous experiences where you interacted with clients and what you learned from those interactions.
Answer Example: "I think the most important thing to remember when working with a client is to always be honest and upfront. I’ve worked with many different types of clients, from small businesses to large corporations, and I find that being honest about what I can do for them and what their needs are is the best way to build trust and relationships. Honesty is key in any relationship, especially when working with clients."
This question can help the interviewer determine how often you should contact clients and when it’s appropriate to do so. Your answer should include a specific time frame and explain why that frequency is best for maintaining client relationships.
Answer Example: "I believe it’s important to reach out to clients at least once a week, if not more. This allows me to stay up-to-date on their needs and priorities so I can provide them with the best service possible. It also gives me an opportunity to check in on any issues they may be having with our product or service so I can quickly resolve them."
This question can help the interviewer understand how you handle conflict and whether you are able to resolve it. Use examples from past experiences where you helped resolve conflict among team members or between teams.
Answer Example: "In my last role, there was a conflict between two members of my team. One employee felt like the other wasn’t doing his share of the work, which caused tension in the office. I met with both employees separately to discuss their perspectives on the situation. After hearing both sides, I decided to give the employee who felt unsupported more responsibilities so that both employees were equally burdened."
This question can help the interviewer understand how you approach sales and what strategies have been successful for you in the past. Use examples from past experiences where you have used effective closing techniques, such as asking questions, providing customer service or offering incentives.
Answer Example: "In my last role as an enterprise account manager, I was working with a client who was looking to upgrade their current software system. I knew they were looking for more features, better customer service and a more user-friendly interface. So, I used my knowledge of the industry to find other software providers that offered similar features at a lower cost. This helped me close the sale by showing the client that I cared about their needs and wanted to find the best solution for them."
This question can help the interviewer understand your approach to customer relations and how you build relationships with clients. Your answer should include examples of how you’ve done this in the past, including any techniques or strategies that have been successful.
Answer Example: "I believe it’s important to develop a strong relationship with my customers, as this helps me understand their needs and goals. To do this, I start by listening carefully to what they have to say and asking questions to gain a deeper understanding of their business. This helps me develop a tailored strategy for working with them and ensures that we’re both on the same page."
This question can help the interviewer understand how you prioritize your work and manage multiple clients at once. Use examples from previous roles where you had to work on multiple projects at once, while still ensuring each client received the attention they needed.
Answer Example: "In my last role as an enterprise account manager, I had three different clients that I was working with at the same time. One of my responsibilities was to ensure each client received the right marketing materials at the right time, which meant I had to coordinate between all three of them. To do this, I set up weekly meetings with each client to go over their marketing goals and objectives. This helped me stay organized and ensure all three clients were satisfied with their campaigns."
