Enterprise Account Manager

Responsibilities

• Drive profitable growth and close opportunities in large, complex enterprise named accounts by initiating, developing, and/or delivering unique solutions that result in improved customer outcomes, customer retention, and account growth.
• Build senior-level relationships through weekly check-ins and leverage them to drive profitable upsell/expansion sales to support the delivery of a long-range plan for a strong and sustaining partnership.
• Manage and drive the development of their accounts, including key activities such as strategic account management, post-sales implementation process, pipeline management, opportunity management, and contract renewal.
• Establish and build a deep understanding of the customer’s organizational and business processes, holistic account needs, stakeholders, and competitive situations.
• Meet or exceed quarterly and annual revenue and retention targets
• Collaborate with sales and marketing team members on strategic sales approach
• Perform high-quality and personalized outbound calls and emails to deepen customer partnerships
• Work closely with the additional Customer Success teams, including Project Management and Technical Support, to understand potential sales chances and outreach opportunities
• Hold intelligent and engaging conversations with current customers, partners, and potential prospects
• Act as a subject matter expert in our product and services
• Use professionalism in phone, email, chat, or any other internal or external communication
• Continually work to improve oneself both personally and professionally
• Embody and uphold Virtuous culture both internally and externally
• Other duties as needed

Requirements

• Minimum of 3 years nonprofit or nonprofit tech exposure preferred
• Minimum of 3 years sales experience
• Be coachable with the ability to learn and apply new concepts quickly
• Metrics oriented with a competitive attitude
• Experience in the nonprofit sector with a working knowledge of robust organizational structures.
• Experience in sales, specifically Enterprise level B2B SaaS sales.
• Experience communicating with executive, director and manager customer levels
• Experience working with CRMs, email marketing, and other cloud software
• Exceptional written, verbal, and presentation skills
• Prior Customer Service Experience is a plus
• Ability to thrive within a team-oriented, problem-solving environment

Qualities of a Great Candidate

• Focused, organized, collaborative, and metrics oriented
• Someone who is a constant learner and focuses on personal and professional growth
• A passion for helping nonprofits and a desire to truly understand what makes a nonprofit tick and how they operate
• Willingness to talk to anybody at any time with a huge smile on your face
• A love of finding and solving new challenges and a desire to utilize creativity and innovation to grow together
• A willingness to constantly experiment, change, and grow
• Ability to take your work seriously without taking yourself too seriously
• Great personal time and task management skills
• The ability to thrive in a fast-paced start-up environment