Global Head of Professional Services

Stripe is investing in building out its worldwide Professional Services team to actively engage customers to help accelerate their adoption of Stripe capabilities and shape the future of businesses of all sizes from Fortune 100 to startup. The Global Head of Professional Services will help drive our overall professional services revenue, crafting our service offerings and working cross-functionally to bring them to market. The team is responsible for ensuring that our customers deploy quickly with high quality integrations. It then partners closely with front line developers and technical leaders to ensure our customers continue to derive strategic value from Stripe and grow with us as our respective product portfolio expands. In addition, as we master the craft of deployment services, help build the asset and strategy that will enable us to scale through our partner ecosystem.

In this role, you will be responsible for strategic leadership and management oversight of the professional services organization in support of Stripe’s business goals. Reporting to the Global Head of Technical Services, this is a high-visibility role that provides the development of the overall professional services plan and setting the strategic direction, performance standards, with a focus on customer success for the professional services team. You will define, develop, and manage implementing all strategic service offerings and outcomes to drive and support the end-to-end customer experience.

This role requires deep knowledge and experience in building and growing a large global professional services organization, including building out service offerings, recruiting and developing top talent, delivering high quality services to achieve customer outcomes, drive negotiating agreements, and partnering with product engineering on customer needs and priorities. The successful candidate will have a demonstrated ability to think strategically and analytically about business, product, and technical challenges, with the ability to build and convey compelling value propositions and work cross-organizationally to build consensus. This individual will also have strong leadership experience in building high-performing teams as well as have a deep understanding of what will be needed to properly resource a global professional services strategy, working with stakeholders to develop a plan for ensuring the success and high quality of our service delivery. A keen sense of ownership, drive, and entrepreneurship is a must. An understanding of the economics of the payments space and the ecommerce ecosystem would be a bonus.

You will:

• Develop and execute Stripe’s global professional services strategy in alignment with Stripe’s global priorities across product, sales, and marketing
• Hire and lead a high-performing team of implementation consultants, integration engineers and PS leader working with our sales team and customers to drive adoption of Stripe capabilities to deliver business value
• Cultivate a team culture that includes high ownership, customer-first focus, fast-paced, high integrity, and an optimistic and positive environment
• Cultivate executive relationships with C-levels within our customers and partners
• Work with engineering and product to develop product roadmaps aligned with customers’ needs, new market opportunities/requirements, and the competitive landscape
• Develop business and strategic cases for new service offerings and drive consensus among decision-makers
• Work across teams at Stripe to develop service offerings, value propositions and sales playbooks, partner programs, marketing strategy, pricing and revenue tracking
• Report out on a regular weekly, monthly, and quarterly cadence to all key stakeholders, with a strong analytical approach and crisp communication style

We're looking for someone who has:

• 10+ years of building and leading high performing professional services and/or solution architect teams in a high growth technology environment
• Successful track record of developing and growing strategic relationships at the executive level
• Professional and technical knowledge, as well as an extensive understanding of industry trends and the key players in the competitive landscape
• Strong leadership experience, including building out teams and creating high-performance, positive team cultures
• Strong written and verbal communication skills, with deep experience presenting to senior management. Demonstrated ability to negotiate high-value deals with a C-level audience and positively influence the outcome
• Sound business judgment, proven ability to influence others, strong analytical skills, and a proven track record of taking ownership, leading data-driven analyses, and influencing results
• Experience working within a high-growth, technology company with the ability to operate successfully in a lean, fast-paced organization, and to create a vision and organization that can scale quickly
• Highly organized, multi-tasking skills, take ownership, be efficient in ambiguous situations
• Willingness to travel (once it is safe to do so in the future)
• Bachelor’s Degree
• Experience working in the financial services/payments industry preferred

You should include these in your application:

• Your resume and/or LinkedIn profile
• A 1-2 paragraph summary of your favorite project from any of your work or personal experiences