Head of Behavioural Care

About Numan    Founded in 2018, we’ve already grown to be a 300+ team distributed across the globe, united by a singular mission: empowering people to take control of their health.   Numan is transforming health: we’ve built a cutting-edge platform that integrates diagnostics, medication, supplements, digital programmes, and doctor consultations. Giving people the tools they need to maximise life.   To deliver on our transformative mission, we are guided by our 5 company values:    • Patients first. • Learn fast. • Own the quality. • Succeed together. • Care deeply.   Backed by top-tier investors, Numan is already having a positive impact on hundreds of thousands of patients here in the UK, and we want you to help us deliver this mission! The Role We’re looking for a head of to design, govern and evolve Numan’s Behavioural Programme - the science-backed framework that shapes how patients experience our care across human coaching, AI coaching, content and digital touchpoints. This is a role for someone who thinks in behavioural interventions, not content. You’ll define the principles, mechanisms and outcomes that underpin how Numan changes patient behaviour at scale, and partner with our operational, product, clinical and brand teams to make sure those interventions are delivered with high fidelity wherever a patient meets us. You’ll act as a subject matter expert in behaviour change, obesity and weight management - embedded in product squads, partnering with the operational health coaching team, and representing behavioural medicine internally and externally. You'll be:

Behavioural Programme Design & Governance

• Owning the design and governance of Numan’s Behavioural Programme - defining the programme principles, behaviour change mechanisms, coaching protocols and content standards that underpin our interventions across every channel.

• Translating the evidence base (behaviour change science, lifestyle medicine, obesity care) into practical, ownable frameworks that product, operational and brand teams can build against.

• Setting quality and fidelity standards for how behavioural interventions are delivered across human coaching, AI support and asynchronous patient communications - and the governance to maintain them at scale.

• Overseeing the ongoing governance of AI support, in collaboration with the clinical product team.

• Overseeing the ongoing governance of human health coaching, in collaboration with the operations team.

Health Coaching Service

Setting the long-term vision and strategy for Numan’s tech-enabled human coaching service (with AI integration), aligned to clinical outcomes and business goals.

Developing and iterating Numan’s coaching competency framework, supervision standards and CPD pathway - partnering with the operational coaching team on implementation.

Defining scope of practice, escalation pathways and patient safety standards in partnership with the clinical team for human coaching and AI support.

Behavioural Care in Product

• Embedding in product squads to design, test and iterate behavioural features and patient journeys - applying frameworks like COM-B and the BCT taxonomy to product decisions.

• Partnering with product, design and engineering to build digital and AI-enabled interventions that each have a clear behavioural hypothesis and a measurable outcome.

• Supporting the integration of behavioural science across treatment areas with a focus on obesity - bringing in external SMEs where useful.

• Planning and running qualitative and quantitative user research to ensure interventions are grounded in genuine patient insight, not assumption.

Cross-Functional Partnership & Influence

• Representing behavioural medicine at senior leadership forums; acting as the senior face of behavioural healthcare in cross-functional projects and external partnerships.

• Partnering with Product, Operations, Clinical, Brand, Content, CRM and Platform teams to embed behavioural science across the patient experience.

• Translating behavioural science into the language of each team’s priorities - patient outcomes, retention, differentiation, commercial impact - and championing the patient voice across the business.

We're looking for someone who:

Has deep expertise in behaviour change science and its application to obesity, weight management and digital health.

Demonstrates fluency in behaviour change frameworks (e.g. COM-B / Behaviour Change Wheel, BCT taxonomy) and a track record of translating evidence into interventions that deliver measurable outcomes.

Has experience designing and embedding behavioural programmes across multiple delivery channels - human coaching, AI/digital, content (Conversational Agent design is a high priority).

Shows proven success collaborating with product and engineering teams to build, launch and evaluate digital features and experiences.

Holds a background qualification in a life science or lifestyle medicine discipline — e.g. psychology, dietetics, nutrition, public health, behavioural science or a related research field.

Possesses the ability to plan and undertake qualitative and quantitative user research.

Is an excellent communicator who can influence at every level — from coaches and product teams to ELT and external clinical or academic audiences.

Has experience designing for, or governing, AI or digital coaching tools.

Our benefits include...

📈  -  Share options.

🏖  -  25 days holiday, plus bank holidays (increasing to 30 the longer you stay with Numan). 

🩺  -  Health insurance with Vitality.

🚘  - Electric car salary sacrifice scheme with Octopus.

🧸  -  Enhanced maternity and parental leave.

🥳  -  A day off on your Birthday! 

🐥  -  Nursery benefit provided by YellowNest.

💼  -  Employee assistance programme (access to therapy, financial planning and discounts).

⚖️  -  Generous pension (includes both employee and employer contributions).

💻  -  Flexible working options, including a dog-friendly office in Farringdon. 

📚  -  Personal training and development budget via Learnerbly. 

👟  -  Wellhub membership, giving you access to over 2,000 locations in the UK. 

🚲  -  Cycle to work scheme.

🚆  -  Season ticket loan. 

%   -  Discount on Numan products for your friends and family.

🤲  -  Paid volunteering days. 

📅  -  An additional 2 weeks off once you reach your 5th anniversary with Numan.

Diversity at Numan

At Numan, people are at the heart of who we are. We recognise and value the unique perspectives and experiences that individuals from all backgrounds bring.

We promote innovation and creativity, enabling us to tackle things from various viewpoints and are committed to equal opportunities and continuously strive to create a workplace where everyone feels respected, heard, and valued.

Embracing diversity isn't just our goal; it's our strength, driving us towards a more inclusive future.