Head of Customer Success (SaaS)

About us

Haut.AI is a pioneering BeautyTech startup at the forefront of personalized skincare solutions. We combine scientific research with artificial intelligence to deliver innovative solutions that actually work. Backed by leading European VCs and founded by AI scientists, we operate at the intersection of two explosive growth markets: AI and beauty tech.
We are looking for an experienced and visionary Head of Customer Success to lead, scale, and optimize our Customer Success function. You'll build and lead Customer Success almost from the ground up while personally stewarding our most valuable client relationships.

Job Description

What You'll Do:

Strategy & Execution

• Design comprehensive Customer Success operations: seamless onboarding, accelerated adoption, predictable renewals, strategic expansion
• Personally manage and expand our most strategic enterprise accounts
• Build automated health-score tracking systems that surface risks before they become problems

Team & Culture

• Recruit, develop, and lead a world-class Customer Success team of 3 people
• Create scalable playbooks, KPIs, and reporting frameworks for client health, NPS, and revenue expansion
• Integrate CRM workflows with product and support systems for seamless customer experiences

Revenue Impact

• Turn client feedback into real intelligence for Product and Sales.
• Drive measurable expansion revenue through strategic account management.
• Prove that great Customer Success makes money — and own that number.
  

What Will Help You Thrive in This Role

• 6+ years in Customer Success or Account Management at a SaaS / tech company, with 2+ years leading a team.
• A real track record with enterprise clients — you're comfortable in the room with senior stakeholders.
• You've built top-notch CS processes, playbooks, and best practices before, not just run them.
• Experience automating customer health monitoring and risk detection.
• A hands-on leadership style, you set strategy and roll up your sleeves.
• Exceptional English and genuine executive presence.

Why us?

• Competitive base salary + a clear, transparent bonus structure
• Fully remote, with flexibility across EU time zones
• Paid time off and a company-issued laptop
• A rare chance to build a CS function from the ground up — your fingerprints on everything
• A collaborative, genuinely supportive team that ships
• Direct impact on product and company growth
• Room to grow at the intersection of AI, science, and beauty