Head of People

About us

Gogolook is a leading TrustTech company founded in 2012 and listed on the Taiwan Stock Exchange in 2025 under the stock code 6902. With "Build for Trust" as its core value, the company has expanded its business from Asia to Europe and America. Gogolook’s AI technology is built on the world's largest database of digital scam data, encompassing phone numbers, websites, virtual currency wallet addresses, and other factors.

The company provides diverse anti-scam and fintech services for both consumers and businesses. Its anti-scam offerings include the digital anti-scam app "Whoscall" and a range of enterprise scam prevention solutions in combination with "ScamAdviser."

The Fintech BU empowers consumers through data-driven financial services and inclusive lending: Roo.Cash（袋鼠金融）offers transparent matchmaking for financial products like credit cards, while JUJI（招財麻吉）provides an innovative microloan service for rapid, convenient funding during urgent financial needs.

A foundation member of the Global Anti-Scam Alliance (GASA), Gogolook has also teamed up with a number of institutes such as the Taiwan National Police Agency Criminal Investigation Bureau, the Financial Supervisory Service of South Korea, Thai Royal Police, the Fukuoka city and Shibuya City government, the Philippines Cybercrime Investigation and Coordinating Center, and the Royal Malaysia Police and state government to fight scam, dedicated to creating a "scam-free environment."

Why you should join Gogolook

1. Influential products: What we make are meaningful products that create values for society and defend against frauds.
2. Emphasize self-growth: We encourage technical community activities, subsidize tickets for conferences and workshops so that learning is continuously supported by the company.
3. Unleash your talent: We respect the professional opinions of everyone, encourage team members to discuss with each other, and make awesome products together.
4. Transparent culture: We publicly share the company's information to all, every member can read and feedback, and become a part of participating in the proposal.

About Gogolook

Gogolook is a global leader in anti-scam technology, protecting tens of millions of users worldwide through products like Whoscall. We are in a critical phase of rapid growth and international expansion, with operations spanning Taiwan, Thailand, Hong Kong, Japan, and other markets, while continuing to evolve into our next AI-driven stage.

As our organization scales and cross-cultural team complexity grows, we are seeking a senior People & Culture leader to elevate HR from a support function into a strategic engine that drives organizational change and shapes culture — ensuring that over the next five years, we continue to find the right people, empower the right people, and grow the right behaviors.

Role Overview

We are looking for a forward-thinking leader with a strong HR background who can translate business strategy into actionable people policies, culture shaping, and organizational transformation.

Key Responsibilities

1. Organizational Change & People Strategy

Co-define the company's 3–5 year organizational and talent blueprint with the leadership team, and translate it into actionable plans.

Lead organizational design, role architecture, and talent review to ensure the right people are in the right positions and empowered accordingly.

Lead change management, designing complete change and communication pathways during reorganizations, expansions, and role adjustments.

Clearly connect talent strategy to business goals so the organization can see the causal link between organizational fitness and achieving operational targets.

2. Culture Shaping & Internal Communications

Define, amplify, and incubate the company's core culture, turning it from slogans into observable, repeatable behaviors.

Establish a systematic internal communications strategy and cadence, especially for policy rollouts, organizational changes, and sensitive topics, designing a full playbook across message, audience, timing, and channel.

Use strong interpersonal judgment to prioritize issues and shape rollout strategy.

3. Policy Design & Execution

Translate strategy and systems into clear policies, and own execution, not just process design.

Design end-to-end rollout and communication plans for key policies (e.g., performance systems, cross-border HR regulations), ensuring both execution capability and communication strategy are in place.

Make decisions through systems and structure, building a management culture that values functional expertise.

Review and optimize existing HR processes, identifying and closing gaps.

4. Building the Function & Team Leadership

Take ownership of and upgrade the overall HR function, closing gaps in the company's HR expertise.

Lead and develop the HRBP, COE, and HR Operations teams, building a scalable People operating system.

Serve as people advisor to the leadership team, providing professional judgment and an independent perspective on performance management, talent development, and organizational health.

5. Cross-border / Global People Operations

Oversee workforce planning and operations across Taiwan and overseas teams, ensuring consistent implementation of systems and culture across markets.

Design an organizational culture that meaningfully engages overseas teams, rather than one that only works in a single market.

Understand cross-border employment, compliance, and local cultural differences to support the company's continued international expansion.

Requirements

15+ years of HR experience, including at least 5–7 years in a senior management/leadership role.

Hands-on experience leading the HR function of mid-to-large-scale or multinational organizations.

Experience in change management, with the ability to clearly articulate what happened, how it was designed, and the outcome.

Demonstrable track record in culture shaping and internal communications, particularly in policy execution and sensitive-message communication.

Experience managing or closely collaborating with cross-border/cross-cultural teams (not limited to the Taiwan market alone).

Excellent interpersonal communication and persuasion skills.

Fluent in Mandarin and English, with the ability to communicate effectively in international contexts.

Preferred

Prior experience at a technology/internet company during a phase of high growth, rapid change, or international expansion.

A "Culture Officer" mindset, able to integrate HR and culture functions.

Familiarity with talent and capability development in the AI era.

Proven ability to adapt large-organization experience successfully to a leaner team environment.

The Person

You don't just design systems, you make them land and be embraced by the organization.

You have a strong sense for people, able to read the organization's temperature and rhythm.

You believe in and live the culture you advocate for; others follow you because of who you are.

You make judgments through systems and expertise, fair in reward and consequence, without letting personal emotion drive decisions.

You can frame organizational transformation as a business story everyone understands and wants to invest in.

What We Offer

A direct reporting line to the CEO, with real ownership over the company's People & Culture direction.

A fast-growing, mission-driven international team dedicated to fighting fraud.