Head of Technical Account Management - AMER
TLDR
Design and lead a post-sale TAM strategy, build and coach a high-performing TAM team, and drive adoption of AI-code verification across customers.
Design, implement, and iterate on a comprehensive post-sale technical account management strategy tailored to different customer segments, customer personas, and product offerings. This includes defining key milestones, creating success materials, and optimizing processes to help customers realize the value in their purchase of Sonar as quickly as possible.
Recruit and lead a high-performing team of Technical Account Managers. Provide coaching and support to ensure the team delivers an exceptional experience to our customers.
Architect and design playbooks to standard repeatable processes including health checks, business reviews, success planning, and customer training.
Develop and implement strategic plans to enhance customer satisfaction, retention, and account growth.
Drive the adoption and successful implementation of SonarSource products within customer environments.
Establish clear retention goals and processes for account management to ensure alignment with business objectives.
Represent the customer's voice by collaborating closely with product, sales, marketing, and customer support teams to ensure alignment on onboarding processes, product enhancements, and customer feedback loops.
Leverage data to drive initiatives to enhance the post-sale experience, streamline processes, and increase customer satisfaction and retention.
Build strong relationships with key customers, understand their needs, and advocate for their success within the company. Act as a trusted advisor and strategic partner during the adoption and consumption process.
Act as the technical escalation path for Customers.
Challenge the status quo in the team processes and activities to automate, increase working efficiency and ultimately improve overall delivery quality to our customers
Customer-centric mindset with a passion for delivering exceptional customer experiences.
Excellent leadership and people management skills with experience in building and motivating high-performing teams.
Strong understanding of developer tools, software development lifecycle, and technical concepts.
Proven track record of success in leading technical account management teams in a B2B SaaS or developer tools company.
Strategic thinker with the ability to develop and execute success plans to drive customer adoption, retention, and growth.
Analytical mindset with the ability to leverage data to drive insights and decision-making.
Exceptional communication and interpersonal skills with the ability to influence and collaborate cross-functionally.
Understanding of the changing SDLC landscape change with the advent of GenAI and agentic development
Bachelor’s degree in Computer Science, Business, or related field; MBA or equivalent experience preferred.
In-office culture
We're intentional about this. We believe the best teams are built in the room together. Three anchor days — Mondays, Tuesdays, and Thursdays — create the collaboration rhythm that makes a hub office worth having.
Candidates need to be genuinely based in the location the role is posted — if that's not where you are today, we're happy to support relocation for the right person.
We value diversity, equity, and inclusion
At Sonar, we believe that our diversity is our strength. We are a global company that values and respects different backgrounds, perspectives, and cultures. We are committed to fostering a diverse and inclusive work environment where everyone feels valued and empowered to contribute their best. We are proud to be an equal opportunity employer and welcome all qualified applicants, regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
If you need any accommodation, please reach out to us at hiring@sonarsource.com.
All offers of employment at Sonar are contingent upon the results of a comprehensive background check and reference verification conducted before the start date.
Applications that are submitted through agencies or third party recruiters will not be considered.
Benefits
Remote-Friendly
In-office culture with anchor days (Mondays, Tuesdays, and Thursdays) to encourage collaboration
Visa Sponsorship
Relocation support for the right candidate
SonarSource builds powerful code quality and security tools that help developers prevent issues in software production. Targeting development teams and organizations of all sizes, their solutions streamline workflows and enhance productivity, leveraging both human and AI-driven contributions. With support for over 30 programming languages and widespread adoption, SonarSource is committed to creating secure, reliable, and maintainable applications.
- Founded
- Founded 2008
- Employees
- 51-200 employees
- Industry
- Internet Software & Services
- Total raised
- $45M raised