Inbound Customer Service Representative
TLDR
Provide top-notch, multi-channel customer support across emails, phone, live chat, and social media, resolving inquiries with empathy in a fast-paced environment.
Join the Turtle Peak Team in Las Vegas, NV, as an Inbound Customer Service Representative!
Are you ready to join a dynamic and fun-loving team? Turtle Peak is looking for enthusiastic, dedicated individuals to join us as full-time Inbound Customer Service Representatives. If you love helping people and thrive in a fast-paced environment, we want to hear from you!
Why You'll Love Working Here:
Competitive Pay & Bonuses
-
Pay rate $16.00
- Up to $300 monthly bonus
Amazing Benefits & Perks after hire
- Medical coverage
- Long- and short-term disability insurance (LTD and STD)
- Flexible spending accounts; Hospital Indemnity plans
- Generous vacation, mental health, and sick leave
- Exclusive Tickets@Work discounts for entertainment and travel
- Office snacks and events
What You'll Do:
As an Inbound Customer Service Representative, you'll be the voice of our brands, providing top-notch service through various channels, such as emails, phone calls, live chat, and social media.
What is your main goal?
To make every customer interaction a positive one!
- Address customer inquiries and resolve complaints with a smile
- Listen to customers, understand their needs, and offer solutions
- Maintain professionalism and courtesy at all times
- Stay calm and composed while handling conflicts and diffusing tension
What We're Looking For:
- Tech-savvy: Comfortable with computers and able to switch between systems easily
- Team player: Works well with others and understands the importance of teamwork
- Respectful: Always kind, positive, and helpful
- Empathetic: Listens well and offers support
- Multitasker: Excellent at managing time and prioritizing tasks
Requirements:
- High school diploma or equivalent
- 1 year of customer service experience
- Strong technical skills, including MS Office Suite and web browsing
- Able to pass a background check
About Turtle Peak:
At Turtle Peak, we set the gold standard for customer service. Our mission is to elevate customer experiences through exceptional service and genuine interactions. We believe that a great culture drives great results, and we stay true to our core values:
- Compliance is key
- Value every customer interaction
- Empower our people
- Think outside the box
- Communication is king
- Own your role
- Embrace change and innovation
- "Fine" is never okay
- Dream big
- Be a customer advocate
Benefits
Flexible Work Hours
Flexible spending accounts
Free Meals & Snacks
Office snacks and events
Health Insurance
Hospital Indemnity plans
Tickets@Work discounts
Exclusive Tickets@Work discounts for entertainment and travel
Paid Time Off
Sick leave
Turtle Peak delivers an unparalleled customer service platform designed to enhance the way businesses interact with their clients. Targeting companies looking to elevate their customer experience, we prioritize genuine interactions and service excellence, setting a new standard in the industry.