Interview Questions Sales

Director of Customer Support Interview Questions

Prepare for your Director of Customer Support interview. Understand the required skills and qualifications, anticipate the questions you may be asked, and study well-prepared answers using our sample responses.

Interview Questions for Director of Customer Support

Are you familiar with the S.M.A.R.T. goals model? Can you give me an example of a goal you set for yourself at work?

What are some of the most important skills for a customer support director to have? Why do you think they’re important?

How do you handle working with customers who are angry, upset or frustrated? What is your process for calming them down?

What is your process for hiring and training new customer support agents?

Provide an example of a time when you had to manage a budget for customer support. Were you able to meet your goals?

If hired, what would be your first priority as a customer support director?

What would you do if you noticed that customer support agents were consistently making the same mistakes when responding to customer inquiries?

We want to improve our customer support process to make it more efficient. What is the S.M.A.R.T. model?

Describe your leadership style.

What makes you qualified for this customer support director position?

Which customer support software do you prefer to use?

What do you think is the most important aspect of customer support?

How often do you think customer support directors should review customer support metrics?

There is a problem with a product that a customer has purchased. How do you approach the situation?

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