Alma
Onboarding Specialist
TLDR
The Onboarding Specialist plays a vital role in setting up Retail Networks for success, focusing on tailored training and efficient project management across multiple countries.
🌍 About the team
At Alma, we believe that a great merchant partnership starts with a great onboarding experience. The Merchant Activation team is at the heart of this mission: we set merchants up for success and maximise TPV by delivering efficient, impactful, and tailored activation journeys.
To do so, the team focuses on three core objectives:
- Delivering high-impact onboarding for Retail Networks, with tiering-based levels of service adapted to each merchant's profile
- Boosting activation at every stage of the merchant partnership, through the most efficient operating model for each channel and merchant type
- Hitting and maintaining our activation KPIs in terms of SLA, quality, and generated TPV
This is a team that moves fast, thinks big, and puts merchants first. If you thrive in a hands-on environment where your work has a direct and measurable impact, you're in the right place.
😀 Purpose of the job
Reporting to the Merchant Activation Manager, the Onboarding Specialist is responsible for:
- Deploying Retail Networks through efficient project management and impactful retail training for small to mid-market accounts in France, Italy, and/or Spain
- Identifying training needs and developing tailored training plans in collaboration with brands
- Being the voice of in-store staff within Alma, gathering product feedback and verbatim from end users (a true goldmine of insights!)
- Continuously enhancing training programs, exploring new formats, and staying ahead of the curve
💡 Skills & Knowledge
- 2 to 3 years of experience in account onboarding, retail, or account management in a fast-paced environment
- Fluent in French, English, Italian, and/or Spanish
- Excellent verbal and written communication skills, with a strong client-facing posture
- Highly organized, detail-obsessed, and operationally excellent
- Strong interpersonal skills: empathetic, curious, pedagogical, and user-oriented
- Humble, action-driven, and comfortable working cross-functionally
🚀 Recruitment Process
- Talent Acquisition interview
- Case study
- Hiring Manager interview
- Team fit
Alma is a leader in the Buy Now Pay Later space, providing innovative financial solutions that boost merchant sales and enhance consumer purchasing power across 10 European countries. By empowering over 21,000 merchants and 8 million consumers, we focus on fostering sustainable commerce through fair trade and strengthening customer loyalty.
Onboarding Specialist