Onboarding Specialist

Who we are

Snackpass is building social checkout for restaurants.  We believe that in 5 years, restaurants will be entirely cashier-less.  Snackpass mobile order and kiosk are the next generation of the in-store customer experience, replacing traditional registers. We enable mobile ordering, group buying, and social rewards for users. On our platform, restaurants grow their brand by converting offline purchasers into digital followers, while saving on labor costs. 

At over $60m in annual GMV, Snackpass is one the largest social commerce platforms in the US, one of the fastest growing marketplaces, and a top 100 YC company.  We’re backed by Andreessen Horowitz, Y Combinator, First Round Capital, and Craft Ventures.  We are growing 7x YoY and we built this with a team of under 50 people.  And we’re just getting started.  The environment at Snackpass is high impact, fast paced, and empowering for everyone.  We are growing fast and looking for hungry and humble builders to join us in any of our hubs (NYC, SF, LA) or remotely.

Opportunity

While we’ve seen the rise of online delivery apps, delivery makes up less than 10% of the restaurant market. The rest — takeout and dine-in — remains offline, anonymous, and on the verge of disruption. There is a $600B opportunity to make offline takeout and dine-in transactions digital, self-service, and connected, and we’re leading this movement.

About the Role

The Snackpass Onboarding Managers support the sales team with our enterprise restaurant partners and oversee the first steps in setting up our clients on the Snackpass platform. They are an essential part in welcoming valued enterprise partners to the Snackpass platform. Onboarding Managers are dedicated to providing comprehensive support and strategic implementation for our newest restaurant partners after they sign up with Snackpass. Onboarding Managers are the behind-the-scenes magicians in providing a top of the line experience, ensuring compliance, and accuracy in restaurant partners data.

What you'll be working on

• Work with our enterprise restaurant accounts to assist them through the onboarding process and set them up for success on Snackpass
• Communicate with restaurant partners by phone and email to monitor and support progress during the onboarding process  
• Provide accurate, consistent data for enterprise customer profiles regularly
• Turn enterprise restaurant menus into a tool for attracting and engaging with customers in their area 
• Collaborate with internal growth teams to identify opportunities for restaurant partners to expand their sales with Snackpass

Projects you'll be working on

• You are a quick study and a self-starter - as a startup team member, you need to think on your feet and learn as you go
• You are able to pivot on the spot and suggest or implement solutions quickly to meet the needs of the company.
• You achieve thoroughness and accuracy when accomplishing a task
• You are a great project manager and enjoy it
• You are meticulous with attention to detail
• You are driven by customer success & motivated to give white glove customer service
• You have 3-5 years of experience in customer service, project management or similar

Benefits

• Health, dental, and vision insurance 
• Unlimited paid time off and 12 paid holidays
• Remote friendly
• Home office stipend
• Professional development stipend
• Flexible hours
• Ample Snackpass swag
• 12 weeks paid parental leave
• Employee referral bonus program

Snackpass is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. In fact, we are confident that the most inclusive and diverse teams accomplish the most extraordinary results.