Onboarding Specialist, Yelp Restaurants

*Please note that while this role will operate remotely, it is required that the candidate resides in the West Region and within 50 miles of a major airport. States included in Yelp's defined West Region include: California, Washington, Oregon, Idaho, Montana, Wyoming, Nevada, Utah, Arizona, Colorado, New Mexico, Oklahoma and Texas.* 

Love to dine out? Love to plan two weeks out or 20 minutes until go time? Yelp Reservations and Yelp Waitlist’s mission is to connect billions of diners with millions of restaurants worldwide.

Restaurant Success Managers are committed to providing exceptional customer service with the goal of retaining and growing our client base - but, above all else, provide stellar customer service. As a Restaurant Success Manager you will be responsible for onboarding our customers, addressing their specific needs and helping them make the most of our products. You’ll efficiently manage and respond to a variety of questions and issues that may require troubleshooting, researching or collaborating with the team while you listen and reassure our clients.

What You'll Do:

• You will welcome new customers and help them make a seamless transition to our product
• You will work with different levels of stakeholders -- Owners, GMs, Hosts, Webmasters
• You will consult with customers to quickly diagnose and resolve their software or configuration questions
• You will help owners with social media and in-restaurant marketing to increase diner awareness and cover count
• You will gather, synthesize and prioritize customer feedback to share with the product team
• You will work closely with the sales team to provide pre-sale technical help and to ensure a smooth handoff for new customers
• You will monitor customer usage and satisfaction during the first 60 days

What You'll Need:

• You have a bachelor’s Degree or 2+ years of B2B or restaurant experience
• You have excellent communication skills - no fear of the phone
• You have the ability to effectively prioritize tasks and manage time within a fast-paced environment
• You have strong analytical skills and ability to research, analyze issues with a sense of urgency
• You have excellent verbal and written communication skills
• You are detail-oriented, organized and comfortable with multitasking
• You have the ability to work collaboratively within the department and cross-functionally across the organization
• You have the ability to adapt in a fast-paced, high-growth environment
• You have a growth mindset with strong self-motivation and desire to learn
• You have familiarity with Salesforce or similar CRM system
• You have experience in restaurants, hospitality, customer success, or support is a plus

What You'll Get:

• Available your first day: Full medical, vision, and dental (Employee-only plans available at no cost to the employee)
• 15 days PTO per year for first 2 years of employment (accrual begins on date of hire); number of PTO days increases after 2 years of tenure, 5 paid wellness days, 12 paid holidays, 1 floating holiday
• Up to 14 weeks of parental leave
• Monthly wellness reimbursement
• Health Savings, Flexible Spending and Dependent Care accounts
• 401(k) retirement savings plan with employer match
• Employee stock purchase plan