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Medici
Medici

Operations and Logistics Coordinator

Austin, Texas, U.S.

TLDR

Hands-on, on-site operations role coordinating pharmacy fulfillment, shipping, and member support for Medici Peptides, with emphasis on cold-chain integrity and proactive issue resolution.

Medici is redefining the future of executive health, wellness, and longevity through a modern, luxury healthcare experience designed for high-performing individuals who want to proactively invest in their health. Our state-of-the-art clinic combines advanced diagnostics, AI-powered screenings, personalized physician consultations, IV therapy, body composition and wellness services, and customized treatment plans — all delivered in a calming, elevated environment that prioritizes both innovation and exceptional patient care. Through Medici Peptides, we are also expanding access to cutting-edge peptide therapies and wellness solutions that support recovery, performance, optimization, and healthy aging. At Medi.ci, we move quickly, think creatively, and are passionate about building a brand that is transforming how people approach preventative healthcare. Our team is collaborative, forward-thinking, and driven by a shared mission to help patients look, feel, and perform at their best. Benefits:We offer a comprehensive benefits package, including health, dental, and vision insurance, and paid time off. Team members also enjoy access to advanced imaging technology, a supportive and forward-thinking clinical team, and unique perks such as discounts on IV therapy and M-Sculpt sessions, free onsite yoga, and catered healthy lunches. About the Role: Medici is seeking a Senior Marketing Manager to lead brand marketing, content strategy, campaign execution, founder visibility, and community growth across Medici Health and Medici Peptides. This role will be responsible for developing and executing content strategies, managing social media channels, coordinating marketing campaigns, supporting founder visibility, and helping grow brand awareness across both businesses. The ideal candidate is a hands-on marketer who enjoys both strategy and execution. They are comfortable building marketing plans, managing campaigns, creating content, capturing photos and video, editing assets, supporting founder visibility, and bringing ideas to life from concept through launch. They are equally comfortable behind a camera, in a content calendar, reviewing analytics, or coordinating cross-functional initiatives. What you will work on

On-Site Order Operations

  • Be present at the pharmacy daily, working hands-on to ensure orders are dispatched correctly, on time, and to Medici Peptides brand standards.

  • Inspect outgoing orders for packaging quality, labelling accuracy, insert inclusion, and seal integrity before they leave the facility.

  • Ensure all outbound documentation is accurate and complete prior to dispatch.

  • Catch and resolve issues at the source, before they become member-facing problems.

  • Use Fridays on-site to prepare, organise, and stock packaging materials ready for the week ahead.

    • Pharmacy Coordination

  • Serve as the day-to-day operational contact at the pharmacy, coordinating on order timing, volumes, and any fulfilment issues as they arise.

  • Communicate clearly and proactively with the pharmacy team to keep order flow running smoothly.

    • Out-of-State Orders

  • Own the process for orders being shipped to members outside of Texas, ensuring each order meets the documentation and cold-chain requirements for the destination state.

  • Maintain a working knowledge of state-level shipping and eligibility requirements and flag anything that could affect order flow.

  • Track out-of-state orders with particular attention given extended transit times and the elevated risk of cold-chain or delivery exceptions.

    • Shipping & Logistics

  • Generate and manage shipping labels and tracking information for all outbound orders through approved carrier platforms.

  • Monitor all outbound orders end-to-end and follow up on tracking exceptions, mis-routes, failed deliveries, and lost shipments promptly.

  • Coordinate replacements for damaged, lost, or compromised orders in line with Medici Peptides policy.

  • Ensure cold-chain integrity on all temperature-sensitive shipments: cold-pack protocols, insulated packaging, signature-required dispatch, and delivery window monitoring.

  • Support the management of carrier accounts and flag any billing or service issues for escalation.

  • Act as custodian of all shipment, delivery, and returns records within the platform, keeping data accurate and up to date at all times.

    • Customer Support

  • Handle inbound member tickets covering order status, shipping queries, billing questions, and general platform support.

  • Resolve routine issues promptly and escalate anything complex or sensitive through the correct channels.

  • Process returns, refunds, and order adjustments in line with Medici Peptides policy.

  • Communicate with members in a way that reflects Medici Peptides' commitment to trust and an exceptional member experience.

    • What you will bring

  • 1 to 3 years in an operations, logistics, fulfilment, or customer support role. Healthcare or pharmacy experience is a plus but not required.

  • Comfortable working with shipping platforms and carrier portals such as UPS.

  • Familiarity with customer support or helpdesk tools such as Intercom is helpful.

  • Experience in a regulated, quality-sensitive, or healthcare environment is an advantage.

    • Benefits

    Health Insurance

    health, dental, and vision insurance

    a supportive and forward-thinking clinical team

    Paid Time Off

    Medici
    Medici

    Medici is a modern Executive Health Center and technology company that focuses on providing a prevention-first approach to healthcare, offering executive health exams and innovative AI-driven health solutions. Catering primarily to high-profile clients like CEOs and celebrities, Medici combines luxury and convenience to transform the healthcare experience.

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    Logistics Coordinator
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