Remote Customer Service Representative
TLDR
Enhance customer satisfaction by assisting with product inquiries, ensuring a delightful experience, and providing resolutions for any shipping or product delays.
At Dalstrong we’re hiring for an all-star REMOTE Customer Service Specialist to join our remote team! Whether you’re a hobbyist or a pro, our aim is to enhance the experience of our clients’ culinary creations.
This is a full-time position with flexible hours and you will be reporting to the Director of Customer Service. If you’re a detail-oriented, organized and self-motivated Customer Service Specialist located in the Americas Region, we’d love to hear from you!
What You’ll Do!
- You will assist customers about product inquiries/concerns.
- You will make sure that customers are delighted and satisfied with their customer service interaction.
- You will make sure that you turn customers around in case they are dissatisfied with shipping/product delays.
Who You Are (Requirements)
- Fully fluent in English.
- Proven experience with Achieving Customer Service Excellence
- Experience working with Amazon within a customer service capacity
- Hard-working, resourceful, self-motivated, detailed, and responsible
- Passionate about helping others and the company succeed
- Inventive and proactive in designing and implementing new processes to continually streamline the department and suggest new ideas on a regular basis
- Knowledgeable in MS Office, Google Sheets, Project Management tools
- Experience using Freshdesk (or similar) is a plus.
- Willingness to work for a single employer exclusively
- Capacity to work additional hours if needed
What’s in it for YOU?
- Work/life balance. Flexible time-off, holidays, sick days, and a fun remote start-up culture
- Free premium culinary products from our company
Ready to Meet Us?
For immediate response, please go to our careers site
https://dalstrong.com/pages/career
Benefits
Flexible Work Hours
Flexible time-off, holidays, sick days, and a fun remote start-up culture
Free premium culinary products
Free premium culinary products from our company
Dalstrong builds a vibrant online marketplace for high-quality kitchen knives and cookware, catering to culinary enthusiasts and professional chefs alike. With a global reach through platforms like Amazon, Shopify, and Walmart, our distinctive approach combines premium products with a commitment to exceptional customer experience, standing out in the competitive e-commerce landscape.