Renewal Strategist (Mekari Talenta)

Mekari is Indonesia's no. 1 Software-as-a-Service (SaaS) company. With our ecosystem of software solutions—including Mekari Jurnal, Mekari Talenta, Mekari Qontak, and Mekari Flex, we aim to facilitate entrepreneurs and leaders as they accelerate the digital transformation of their businesses.

In our 10+ years of journey we have reached over 3 Million platform users, and we're not planning to stop any time soon. We need more people like you: builders and owners with calculated ambition who are ready to #ElevateThroughImpact and raise Indonesia's software standard.

Job Description:

• Manage the end-to-end product renewal and retention strategies for a dedicated portfolio of non-ICP clients.
• Design and execute massive renewal campaigns and educational webinars to keep clients engaged with Talenta's ecosystem.
• Provide high-touch engagement for accounts within your portfolio to ensure they are well-nurtured and realize the full value of the product.
• Work closely with internal teams to create marketing initiatives that boost renewal rates and product stickiness.
• Continually gather insights from your client base and provide actionable input to the product team to improve the roadmap.
• Identify accounts that become "not potential" or show high churn risk and coordinate a seamless hand-over to the Account Management team.
• Handle all administrative duties including renewal emails, quotations, invoices, and weekly performance reports.

Requirements:

• Bachelor’s degree from any major.
• Minimum 1 year of experience as an Account Executive, Account Manager, or related roles in a SaaS/Tech company.
• Proficient with corporate productivity and web presentation tools like Microsoft and G Suite.
• Comfortable and confident speaking to mid-level and senior executives.
• Excellent problem solving and analytical skills to manage client health.
• Able to multitask and demonstrate good time management when handling a large portfolio.
• Fluent in verbal and written English.
• Continuously updated with current business trends and SaaS industry developments.
• Able to work effectively under pressure to meet renewal targets.

Our team will review your application and will be in touch if your application is shortlisted to the next stage. If you do not hear from us in 30 days, we will keep your resume on file in case a relevant opportunity opens up.

Don't forget to check our Recruitment FAQ at bit.ly/FAQMekariHiringENG or bit.ly/FAQMekariHiringINA to find the answers to commonly asked questions regarding our recruitment process.

We wish you the best. Hope to see you around soon!