Shift Administrator

Scheduling & Rotations

• Create and maintain shift rotations to ensure adequate coverage. 
• Coordinate extra rotations and adjustments as required. 
• Manage extended shifts and overtime coverage whilst ensuring fairness and compliance with policies. 

Absence & Coverage Management

• Monitor absences, sickness, lateness, and no-shows, ensuring quick response and coverage. 
• Update systems and communicate changes to relevant stakeholders. 
• Support absence-related ticket handling and ensure accurate documentation. 

Operational Monitoring & Support

• Track and manage relevant operational signalling requests within the team’s scope of responsibility. 
• Administer daily updates for coverage changes and emergencies. 
• Handle Doctor Certificate tickets and related shift administration tasks. 

Reporting & Communication

• Prepare and submit the daily shift report with accurate and timely information. 
• Escalate urgent issues or other relevant queries to the Team Manager or other relevant stakeholders. 
• If / when required, communicate effectively with employees about changes in their rotation or schedule, ensuring excellent customer service and professionalism. 
• Collaborate closely with Planning & Scheduling and other teams (e.g., Help Desk, Operations, HR) to ensure smooth workflow. 

Continuous Support

• Contribute to process improvements and propose practical solutions. 
• Provide general administrative support for shift-related matters as needed. 
• Remain flexible to take on additional duties within shift administration and related functions, in line with evolving business needs. 

• Deliver work with accuracy, timeliness, and attention to detail. 

• Maintain clear, professional, and proactive communication with employees, team members, managers, and stakeholders. 

• Communicate and collaborate closely with the Planning & Scheduling team to ensure efficient updates and smooth alignment of shift coverage. 

• Approach tasks with problem-solving mindset, offering solutions where possible. 

• Uphold confidentiality and professionalism when handling employee-related data. 

• Demonstrate flexibility and adaptability to support evolving operational requirements. 

• Contribute to a culture of teamwork, accountability, and excellent service across all interactions

What We Offer

• Private health insurance, gym discounts, team events & more
• A professional and fast growing environment
• An opportunity for personal development within the world-leading Live Casino provider