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Mobileye
Mobileye

Technical Support Engineer

Israel
Full-Time
On-site

TLDR

Own customer delivery plans, translate needs into requirements, and troubleshoot products across operating systems for global B2B customers.

Mobileye's Advanced development Technical Team is looking for Technical Support Engineer also to act as a delivery manager to own customer deliveries while providing hands-on technical support during pre-sales activities. Translate customer needs into clear requirements, coordinate execution, and troubleshoot operational issues. Our team works on new products and technologies to deliver the best technical solution for evaluation of Mobileye's products and cutting-edge technologies.

We're looking for a strong, hands-on technical support engineer who is passionately motivated by challenges and excels in troubleshooting complex problems, all with customer facing "can do" approach.

If you are passionate about working with people and you are a good team player this job might be for you.

What will your job look like?

  • 90% of your job is going to be in English.
  • Manage customer delivery plans and milestones
  • Work with a wide variety of products with different operating systems and disciplines.
  • Front-facing technical customer support (B2B) around the globe with different time-zones.
  • Often visit customers on-site providing support and installations.
  • Reproduce issues raised by customers and to push for fixes by collaborating with various teams in Mobileye, testing and updating customer products.
  • Knowledge base documents preparation and maintenance.
  • Plan future SW deliveries based on customer (Internal and External) requests/needs.
  • Prepare deliverables to customers at evaluation stage.

    • All you need is:

  • Full command on English (Written and Verbal).
  • 2+ years in technical delivery, support, pre-sales, system integration, or a related role.
  • B.Sc. in Engineering or a similar quantitative field, with Strong technical knowledge and communication skills.
  • People's person
  • Willingness to fly abroad frequently (about once a month on peak)
  • Willingness to work extended hours when needed to support Asia-Pacific and US based customers
  • Practical Linux experience.
  • Valid Israeli driver's License.

    • Nice to have:

  • Experience with version release methods and development processes.
  • Experience with Python.

    • Mobileye changes the way we drive, from preventing accidents to semi and fully autonomous vehicles. If you are an excellent, bright, hands-on person with a passion to make a difference come to lead the revolution!

    Mobileye
    Mobileye

    Mobileye is a technology company at the forefront of the mobility revolution, developing advanced autonomous-driving and driver-assist systems. Our cutting-edge expertise in computer vision and machine learning not only powers self-driving vehicles but also enhances mobility infrastructure through sophisticated data analysis. With innovations like REM crowdsourced mapping and Responsibility-Sensitive Safety (RSS), we are shaping the future of intelligent transport.

    Founded
    Founded 1999
    Employees
    500+ employees
    Industry
    automotive
    Funding stage
    Public
    Stock ticker
    Publicly traded (MBLY)
    Total raised
    $3B raised
    Artificial Intelligence Automotive & Mobility Education
    View company profile
    Technical Support Engineer