Technical Support Engineer - Security- L2 (Night shift)

Key Responsibilities

• Provide Technical Support via chat, phone and email to customers and partners
• Provide assistance with configuration, troubleshooting and best practices to customers and partners
• Managing support service requests to ensure issues are recorded, tracked, resolved, and follow up are done in a timely manner.
• Provide fault isolation and root cause analysis for technical issues
   

Qualifications
 

• 3–5 years of professional experience in a relevant networking or security support role

• Excellent written and verbal communication skills in English
• Practical experience with TCP/IP networking protocols

• Hands-on experience with Security Products like Anti-Virus, IPS, IDS, Threat Prevention, Threat Extraction, E-mail Security, DLP, Mail Transfer Agent, Application Control, Content Filtering 

• Experience working with Linux-based systems

• Strong troubleshooting skills with the ability to independently debug complex network environments involving diverse media and protocols
• Review traffic captures to identify and resolve network or security-related problems.
• Ability to quickly learn new technologies and adapt to evolving environments (self-learning abilities).
• Excellent problem-solving skills, customer focus, and ability to work effectively in a team environment.

Preferred Qualifications
 

• Experience with FW products (IE Cisco / Fortinet / CheckPoint) products
• Familiarity with authentication protocols such as RADIUS and TACACS
• Previous experience in a support role at an IT or cybersecurity company

Our Values

Check Point is committed to making the world a safer and more secure place, and this commitment applies to our work both on the internet and the physical world alike. We promote a safe, healthy, supportive and diverse work environment, with training and development opportunities for all employees. We achieved gender parity in our C-Suite, and we are committed to equal opportunities and equal rewards for all.