Prepare for your Employee Relations Specialist interview. Understand the required skills and qualifications, anticipate the questions you may be asked, and study well-prepared answers using our sample responses.
The Fair Labor Standards Act is a federal law that regulates labor standards in the United States. Employer relations specialists need to be familiar with this and other labor laws to ensure their company is following them. If you are not familiar with all of the regulations, it’s best to say so and explain that you are willing to learn more about them.
Answer Example: "I am familiar with the Fair Labor Standards Act, but I would like to take some time to review it again before starting this role. I think it’s important to know all of the regulations so I can ensure our company follows them."
Employer relations specialists are responsible for ensuring that employees are following company policies. Employers ask this question to learn more about your compliance strategies and how you plan to use them in their organization. In your answer, explain two or three methods you use to encourage employees to comply with workplace policies. Explain why these strategies are effective.
Answer Example: "I believe the most effective strategy for achieving compliance with workplace policies is to have an open dialogue with employees. I find that when I take the time to sit down with employees one-on-one and discuss any concerns they may have about company policies, they are more likely to understand why the policies are in place and are willing to follow them. Another strategy I use is to provide clear and concise communication about new or changing policies. By sending out email blasts or holding mandatory meetings, I am able to ensure that all employees are aware of any changes and can prepare accordingly. Finally, I also find that having clear and concise policies themselves can help ensure compliance. If employees understand what is expected of them, they are more likely to follow the rules."
This question can help the interviewer understand how you would use your problem-solving skills to address an issue that is common in the workplace. Use examples from past experiences to highlight your ability to analyze the situation, determine the best course of action and implement solutions that lead to positive results.
Answer Example: "I would first try to speak with the employee about their absence and give them an opportunity to explain their reasons for missing work. If they continue to miss work without giving notice, I would then meet with them along with their manager to discuss possible solutions. The employee may need additional support to help them overcome whatever is causing them to miss work, such as an illness or family emergency. In this case, I would work with human resources to find an appropriate solution."
Employers ask this question to make sure you have the necessary knowledge to perform your job. They want someone who can help their company stay compliant with federal and state laws and regulations. Before your interview, research the specific laws and regulations that apply to employee relations. Try to find examples of how these laws have affected other companies in your area.
Answer Example: "I am very familiar with the laws and regulations surrounding employee relations. I have been working in this field for over five years, and during that time I have learned about all the important laws and regulations. I also take online courses regularly to stay up to date on any new developments."
This question can help the interviewer assess your knowledge of employee relations and how you apply it in the workplace. Use examples from past experience to highlight your critical thinking skills and ability to collaborate with other departments.
Answer Example: "When creating or modifying an employee relations program, I consider three main factors: the company’s culture, employee needs and expectations, and legal compliance. First, I ensure that the program aligns with the company’s values and goals. Next, I evaluate the current employee population to determine what types of benefits and resources they need in order to be successful at work. Finally, I make sure that the program meets all applicable laws and regulations. By taking these steps, I’m able to create effective employee relations programs that benefit both employees and employers."
Employers ask this question to learn how you would handle a challenging situation. They want to know that you can use your problem-solving skills and apply them to employee relations. In your answer, explain that you would first try to help the employee meet company standards. If they continue to fail to meet expectations, you would need to take further action.
Answer Example: "I would first speak with the employee about their performance issues. I would ask them why they are having trouble meeting company standards and what we can do to help them. If they are willing to work with me, I would create a plan to help them improve. This could include training or mentoring programs. If the employee still fails to meet standards after implementing these strategies, I would need to take more serious action."
This question can help the interviewer understand how you approach a challenging situation. Your answer should include steps that you take to investigate the complaint, resolve it and ensure that the employee feels heard.
Answer Example: "I first try to understand the issue from both sides. I ask the employee what happened and why they are upset, then I speak with the manager who is responsible for the situation. Next, I meet with both parties separately to discuss their perspectives on the situation. After gathering all the information, I determine whether there is a valid complaint and if so, what steps can be taken to resolve it."
The Fair Labor Standards Act is a federal law that regulates employee wages and hours. Employer’s may ask this question to see if you have experience with the FLSA and how you would apply it in your role as an employee relations specialist. If you have experience with the FLSA, share an example of how you applied it in your previous role.
Answer Example: "I am very familiar with the Fair Labor Standards Act. I worked as an employee relations specialist for a large corporation where I was responsible for ensuring that all employees were paid correctly according to the FLSA. If an employee had questions about their pay or hours, I would review their records to make sure they were being paid correctly. If there were any issues, I would work with management to fix them."
Employers ask this question to make sure you have the skills and abilities needed for the job. They want to know that you have the right personality, work ethic and communication skills. When answering this question, think about the most important qualities for an employee relations specialist. Try to list at least three or four.
Answer Example: "I believe the most important qualities for an employee relations specialist are communication, organization and problem-solving. An employee relations specialist needs to be able to communicate effectively with all types of people, from employees to managers. They also need to be organized so they can keep track of all their tasks and projects. Finally, they need to be able to solve problems quickly and efficiently."
