Sales Development Representative - US & EMEA (M 200623)

Who are we? 

Whatfix is the #1 Digital Adoption Platform (DAP) for Enterprises. We empower anyone, anywhere to have successful experiences with the technology they use every day, achieving greater knowledge, capability, and productivity for themselves and their organizations. The company has five offices globally in the US, India, UK, and Australia, and works with Fortune 500 companies around the world. Whatfix has raised $140 million to date and is backed by marquee investors, including Softbank, Sequoia, Dragoneer, and Cisco Investments. 

Why Whatfix?

1.Accelerated Growth and Expansion -

• Top decile Y-o-Y revenue growth rate of 65%
• Doubled the workforce since 2021
• Raised $140 million to date
• Tripled the valuation since 2020
• Listed among fastest-growing companies in North America in 2021 and 2022 in Deloitte Technology Fast 500™
• Listed as top 6 2023 Best Tech Startups in San Jose by Tech Tribune
• Top 20 fastest-growing SaaS companies worldwide in the SaaS 1000 list in 2022

2.Cemented Industry Leadership -

• Leader in the first-ever Forrester New Wave™: Digital Adoption Platforms, Q4 2022
• A Leader for the third consecutive year in the Everest Group DAP Peak Matrix 2022
• Recognized in the 2022 Gartner Market Guide for Digital Adoption Platforms

3.Unique Exposure -

• With 80% of revenue getting generated from outside India and 75 Fortune 500 customers across the world, Whatfixers get the unique opportunity to work closely with the top enterprises from day one.

4.Customers are at the heart of everything -

• Consistently scored an unprecedented 100th Percentile B2B SaaS Customer NPS during this time period, according to GrowthScore, and earned 99.5% CSAT score over the last two years - 21% higher than the Software Industry average.
• 4.6/5 star ratings by both Gartner Peer Insights and G2 Crowd Reviews. Recognized as “Top Rated” by TrustRadius.
• Enjoy several accolades from Stevies, Golden Bridge Awards, CXA, and Globee Awards for excellence in customer support

5.Whatfixers come first -

• Top 20 Places to Work For, Worldwide by Glassdoor & Battery Ventures (2022) based on Glassdoor rating of 4.5; 99% approval rate of the CEO
• Top 6 Best Tech Startups in San Jose by The Tech Tribune
• Recognized as Great Place to Work 2021-2022
• Winner of the Stevie Award for being one of the Best Employers, Globally
• LinkedIn - Top 5 Startups to Work For in 2020!

6.Trusted by our investors (SoftBank Vision Fund2; Sequoia Capital India; Dragoneer Investment GroupF-Prime Capital; Stellaris Venture Partners; Cisco Investments; Eight Roads Ventures; Helion Ventures)

Location: Bengaluru, Karnataka HQ.

About the opening - 
Our Sales Development team is working with large enterprises spread across the North Americas (70%), EMEA (20%), and APAC (10%) regions. We are looking for a stellar Sales Development Representative to join our fast-growing Digital Adoption team.

What will you get to do?

• Inbound/Outbound SDR, you are the first point of contact for our prospects.
• You will be the first impression of our company and a driving force behind our growth.
• Initiate conversations with inbound prospects using calls, chats, emails, and LinkedIn messages
• Determine the exact needs and resolve issues or objections presented by the prospects
• Schedule appropriate next steps for the leads
• Lay the foundation for a strong, long-lasting relationship
• Maintain active engagement with new and existing leads through creative follow-up generating increased interest
• Achieve or exceed monthly quotas of qualified opportunities

What you should have?

• 1+ year prior SDR/ BDR (handling inbound leads for US or EMEA region and having outbound prospecting experience) experience within a Software company
• Ability to read emotional cues, understand a customer's needs and navigate a conversation
• Hardworking and willing to achieve a high volume of inbound prospecting activity every day while maintaining a positive and energetic persona
• Very strong interpersonal and communication skills
• Ability to work in a team environment
• Articulate with strong business acumen
• Learn, leverage and help evolve our demand generation process
• Able to understand/explain concepts and ideas in a clear and concise manner
• Experience using Salesforce, Outreach and Sales Navigator is preferred
• Strong time management and organizational skills
• Aims to grow within the SDR function
• Comfortable working in the US/EMEA time zone

Please Note: 

• We are an equal opportunity employer and value diverse people because of and not in spite of the differences. We do not discriminate on the basis of race, religion, color, national origin, ethnicity, gender, sexual orientation, age, marital status, veteran status, or disability status