Senior Recruitment Innovation Manager

You will lead SEEK’s Recruitment Innovation team within Pay-Per-Hire to lift delivery excellence and speed to hire across Australia and Malaysia. You will own team performance, translate frontline insight into disciplined experiments and influence how AI, tooling and process design evolve. You will partner closely with Product, Growth, Sales and Operations to improve hiring outcomes and scale what works.

Pay Per Hire is a pay-for-placement service for hard-to-fill roles that now operates only in Australia and Malaysia with objective to improve hiring automation, speed-to-hire, and placement outcomes in SEEK’s core products.

You will manage a team of 10 Recruitment Innovation Specialists/Leads and report to the Head of Commercial Growth. You will build capability, set quality standards and remove blockers so the team can deliver end-to-end recruitment outcomes. You will turn operational learning into clear recommendations that shape SEEK’s future hiring solutions and operating rhythms. You will define how experiments run, create strong feedback loops with Product and help replicate successful approaches across both markets.

Key responsibilities:

1. Lead and develop a high-performing cross-market team:

• Lead, coach and support a 10-person team across Australia and Malaysia.
• Set priorities, role clarity, ways of working and quality standards.
• Remove blockers and build capability through coaching, feedback and mentoring

2. Drive delivery excellence and end-to-end hiring outcomes:

• Ensure high-quality end-to-end hiring across intake, sourcing, screening and offers.
• Triage complex roles and escalations; act fast to protect momentum and outcomes.
• Monitor performance, quality and throughput; course-correct quickly when off track.

3. Lead experimentation, innovation and AI incubation:

• Run disciplined experiments tied to real customer outcomes and speed to hire.
• Partner with Product, Growth and Operations to test workflows, prompts and automation.
• Turn frontline insights into tooling, process and experience recommendations.

4. Design and optimise the operating system for the team:

• Build and refine workflows, rhythms, service levels and playbooks.
• Drive consistent, effective tool use with strong human judgement and trusted data.
• Remove recurring friction by fixing root causes and simplifying work.

5. Partner across Growth, Product, Sales and Operations:

• Align with cross-functional partners on priorities, test plans and market needs.
• Inject operational insight into roadmap, experiments and scale decisions.
• Share learnings across markets to replicate what works and avoid duplication.

• Significant experience (10 years) in recruitment, operations, customer success, service delivery or growth with delivery accountability.
• Proven people leadership of high-performing individual contributors.
• Experience leading teams through ambiguity and evolving operating models.
• Track record designing and running structured experiments or process improvements.
• Cross-functional experience with product, commercial and operational stakeholders.
• Confidence using multiple systems and AI-enabled tools and enabling team adoption.

At SEEK we offer:

• Support of flexible working, including a mix of office and work from home days depending on your role.
• SEEK is committed to operating sustainably, certified carbon neutral for its business operations (through Climate Active), purchasing renewable energy for our office and working-from-home emissions and a target for net zero by 2030. 
• The opportunity to work from anywhere for up to 4 weeks per financial year
• SEEKer Support, a confidential service that offers employees up to six sessions with a mental health professional of your choice

At SEEK, we are passionate about fostering a culture of inclusion and wellbeing that embraces and values the diversity of our people. We are a purpose driven business that works with heart.

We know teams with diverse ideas, experiences and perspectives are more creative and are critical to ensuring effective delivery and innovating to enable our future success. As such, we welcome applications from people with diverse backgrounds and life experiences, especially as they relate to gender, sexual identity, culture, faith, disability and life stages. If you have the skills, curiosity and an adaptable mindset but don't meet every responsibility or qualification listed in this advertisement, please still get in touch with us.

Should you require any specific support or adjustments throughout the recruitment process and beyond, please advise us and we will be happy to assist.

For this role, only those candidates with the eligible right to work will be considered.

SEEK kindly requests no unsolicited resumes or approaches from recruitment agencies and will not be responsible for any associated fees.