Vice President, Global People Operations and Service Delivery

The role:

The VP, Global People Operations and Service Delivery will report to the SVP, People and lead the systems and processes that enable an effective employee experience throughout the employee lifecycle; creating an efficient end-to-end HR operation. This person will partner closely with Executive Management, Finance, Legal, IT, external vendors and consultants to lead and influence all HR operations programs across the Okta organization. Simply put, this is an opportunity for an experienced professional to create and manage strategies that will further drive high-performance, positive business results, employee retention, and shareholder value.

This role is focused on the effective delivery of all HR services across the People & Places team including our people digital solutions & systems, people operations, recruiting coordination, privacy and compliance, global shared services, project management, contingent workforce programs, immigration and global mobility..

The ideal candidate will bring a strong combination of leadership, business acumen, a breadth of operations experience and Human Resource knowledge in building, maintaining, and refining policies, programs and infrastructure that supports people and culture within an evolving and high-growth company.

JOB DUTIES AND RESPONSIBILITIES:

• With the SVP, People, construct the evolving vision of HR Delivery as a strategic partner and efficiency-maximizing function.
• Influence global people operations and systems road-mapping to support long-term service delivery goals.
• Build collaborative relationships and provide consultative advice to managers and People business partners on HR systems, policies, and guidelines interpretation.
• Implement process improvements, technology, training requirements, etc. that will improve the employee experience, from candidate engagement to on-boarding, in partnership with HR services.
• Partner with People Analytics to build a metrics-driven organization that leverages automation and evolved reporting, dashboards, and SLA tracking to provide actionable insight on service delivery, operations accuracy, and effectiveness.
• Develop/review relevant policies and procedures related to the People Operations Delivery functions and support all audits across the operations team (SOX, Internal Audit, etc.).
• Align People Ops Strategy to broader organizational strategy
• Build strong connections with operations leaders across the business to influence and improve connection points with People & Places processes

REQUIREMENTS:

• 15+ years of experience in an HR/People Operations environment with knowledge of total rewards, customer service tools, systems, and processes
• 10+ years of direct people management experience
• Experience leading/ managing global business services across multiple operations and multiple countries
• Experience influencing all levels of leadership and driving industry-transforming practices which include partnership experience
• Experience leading, motivating, and mentoring a team to execute strategies with a focus on career development and growth for people on the team
• Proven experience launching or driving implementations requiring change management communication.
• Systems thinker with a “product manager mindset” with experience in HR systems
• Experience with HR system implementations and data migrations; other knowledge management systems
• Process and project management experience. Demonstrated experience leading global projects E2E with multiple stakeholders, driving implementations and leading change management

Okta’s Top 5 Core Leadership Competencies are part of the deeply ingrained principles that guide all of our company’s actions. They also align strongly to our cultural cornerstones, our Okta values: love our customers, empower our people, never stop innovating, act with integrity, and maintain transparency. It’s our expectation that our managers and leaders embody these core competencies:

• Builds Effective Teams: Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals.          
• Demonstrates Self-Awareness (EQ): Using a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses.
• Develops Talent: Developing people to meet both their career goals and the organization’s goals.
• Drives Results: Consistently achieving results, even under tough circumstances.
• Strategic Mindset: Seeing ahead to future possibilities and translating them into breakthrough strategies.

#LI-Remote

Below is the annual base salary range for candidates located in California, Colorado, New York and Washington. Your actual base salary will depend on factors such as your skills, qualifications, experience, and work location. In addition, Okta offers equity (where applicable), bonus, and benefits, including health, dental and vision insurance, 401(k), flexible spending account, and paid leave (including PTO and parental leave) in accordance with our applicable plans and policies. To learn more about our Total Rewards program please visit: https://rewards.okta.com/us.   

The annual base salary range for this position for candidates located in California (excluding San Francisco Bay Area), Colorado, New York, and Washington is between:

$226,000—$350,000 USD

The annual base salary range for this position for candidates located in the San Francisco Bay area is between:

$251,000—$389,000 USD

Okta is an Equal Opportunity Employer/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physial or mental disability, or status as a protected veteran.We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws. If reasonable accommodation is needed to participate in the job application or interview process, please use this Form to request an accommodation.

Okta offers everything you need to support your work, your life, and your work-life balance. Click here to learn more: https://rewards.okta.com/us

Okta is rethinking the traditional work environment, providing our employees with the flexibility to be their most creative and successful versions of themselves, no matter where they are located.  We enable a flexible approach to work, meaning for roles where it makes sense, you can work from the office, or from home, regardless of where you live.  Okta invests in the best technologies and provides flexible benefits and collaborative work environments/experiences, empowering employees to work productively in a setting that best and uniquely suits their needs.  Find your place at Okta https://www.okta.com/company/careers/.

Okta is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our Privacy Policy at https://www.okta.com/privacy-policy/.